Designer – Webex Calling Experiences & AI

We are seeking an experienced Product/UX Designer to design innovative calling experiences across Webex desktop, web, mobile, and device platforms. The ideal candidate will have strong product design experience, expertise in Figma, AI-assisted workflows, and experience designing complex enterprise SaaS or collaboration products.

Must-Have Skills

• 7+ years of experience in Product Design, UX Design, or equivalent
• Experience with Webex/Cisco, Microsoft Teams, Slack, Google collaboration products, or similar platforms
• Strong Figma expertise
• Experience designing AI workflows and AI-assisted experiences
• Experience with enterprise SaaS, collaboration, communications, or admin tools
• Calling/communication product experience
• Strong understanding of user flows, interaction design, prototyping, and usability testing
• Experience collaborating with Product Managers, Engineers, Researchers, Architects, and Designers
• Experience using AI tools for design exploration, prototyping, research synthesis, or workflow generation

Key Responsibilities

• Design end-to-end calling experiences across desktop, web, mobile, and device platforms.
• Create user flows, interaction models, wireframes, prototypes, and production-ready designs.
• Explore AI-assisted and agentic workflows for real-time communication.
• Develop prototypes ranging from early concepts to high-fidelity designs.
• Apply Cisco’s design system and contribute new patterns where required.
• Validate designs through usability testing, customer feedback, and UX research.
• Document interaction behavior, accessibility requirements, edge cases, and design rationale.
• Partner with cross-functional teams to define product direction and deliver scalable experiences.
• Use storytelling and design artifacts to communicate concepts and align stakeholders.