Supervisor, Administrative Operations

Supervisor- Administrative Operations

Richmond, VA (Henrico County)

$70,000 to $92,000

POSITION SUMMARY: Provides direct oversight of day-to-day field operations, ensuring continuous ambulance staffing, operational readiness, and workforce coverage. Responsible for scheduling, overtime distribution, payroll and attendance administration, leave management, and minimizing lost unit hours. Coordinates operational staffing needs, scheduling personnel, addresses employee concerns, supports performance management, and ensures compliance with company policies, employment laws, and information security requirements to maintain efficient and effective field operations.

Essential Duties and Responsibilities:

• Oversee and support day-to-day field operations, ensuring continuous service delivery, operational readiness, and compliance with company standards.

• Serves as a role model for GMR’s Core Values and Core Behaviors by demonstrating integrity, accountability, teamwork, respect, and a commitment to excellence in all interactions and operational decisions.

• Promotes and maintains a culture of safety by ensuring compliance with all company safety policies, identifying and mitigating operational risks, and taking immediate action to address unsafe conditions, behaviors, or practices

• Coordinate and maintain schedules for field, supervisory, and operational personnel, including overtime distribution, shift exchanges, shift bids, transfers, leave requests, sick calls, and special event staffing.

• Ensure appropriate ambulance staffing and resource deployment to minimize lost unit hours, maintain system status, and support operational needs during emergencies, disasters, and mass casualty incidents.

• Monitor and communicate operational impacts, including units placed out of service, lost unit hours, and staffing shortages.

• Assist field employees with scheduling, payroll, work assignment, vehicle, equipment, and operational concerns while serving as a liaison between field personnel and management.

• Verify and process payroll, attendance, PTO, personnel action notices, and employee status changes while maintaining accurate workforce records, certifications, qualifications, and transfer documentation.

• Supervise, coach, and develop assigned personnel and operational leaders through mentoring, performance evaluations, counseling, corrective action, and professional development initiatives.

• Conduct or oversee fair and timely investigations of incidents, complaints, employee relations matters, customer service concerns, and performance issues, ensuring appropriate resolution and follow-up.

• Support clinical and operational excellence by collaborating with field training staff, clinical leadership, dispatch, and support services to identify opportunities for improvement and enhance service quality.

• Participate in new employee onboarding and orientation activities and promote effective communication and teamwork throughout the operation.

• Maintain knowledge of EMS regulations, regional protocols, company policies, and operational procedures to ensure consistent interpretation, enforcement, and compliance.

• Foster a positive workplace culture through open communication, employee engagement, diversity, equity, and inclusion initiatives, while supporting affirmative action and equal employment opportunity objectives.

• Ensure compliance with all company, departmental, employment law, and information security policies, procedures, and training requirements.

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent

• NREMT Paramedic or NREMT Basic

• Hired individual must successfully pass a background check.

Certifications (required upon hire)

• NREMT – Basic or Paramedic

• Valid Driver's License

• Valid CPR (American Heart Association – BLS)

• Valid ACLS (if Paramedic)

Certifications (required after hire)

• Must pass the AMR Emergency Vehicle Operator Course within 60 days of hire.

• If Paramedic, must obtain PALS certification within 180 days of hire.

• ICS 100,200,700,800 certifications within 180 days of hire

• High Reliability training within 180 days of hire (facilitated by management)

Experience:

• Minimum 5 years of EMS experience

• Minimum of one or more years supervisory or leadership experience preferred

Knowledge and Skills:

• Effective oral and written communication skills

• Strong reasoning skills

• Microsoft Office Suite Proficiency

• Ability to learn and navigate multiple business platforms during normal course of work.

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.