Director of Human Resources

Position Overview

• Provide strategic and hands-on leadership for all Human Resources functions.
• Partner with the General Manager and leadership team to build a high-performing, service-driven culture.
• Ensure HR practices support exceptional member service, employee engagement, retention, and operational excellence.
• Maintain compliance with all federal, state, and local employment laws.

Director of Human Resources Key Responsibilities

• Lead recruitment, interviewing, hiring, onboarding, and employee orientation.
• Develop and maintain HR policies, procedures, employee handbook, and HR systems.
• Partner with department leaders on staffing, workforce planning, performance management, and employee development.
• Manage employee relations, investigations, disciplinary matters, conflict resolution, and workplace concerns.
• Oversee payroll, benefits, workers’ compensation, unemployment claims, and HR administration.
• Develop and implement employee engagement, retention, training, and professional development initiatives.
• Provide coaching and guidance to managers on effective leadership and people-management practices.
• Monitor compensation, turnover, staffing levels, and other HR metrics.
• Maintain accurate and confidential employee records.
• Promote a culture of professionalism, accountability, teamwork, and exceptional hospitality.

Director of Human Resources Qualifications

• Bachelor’s degree in Human Resources, Business, Hospitality, or related field preferred.
• 5+ years of progressive HR leadership experience, preferably in luxury member-owned private country clubs.
• Strong knowledge of employment law, employee relations, recruiting, benefits, and performance management.
• Proven ability to recruit, develop, and retain high-performing teams.
• Excellent communication, coaching, organizational, and problem-solving skills.
• Strong HRIS and technology experience.
• SHRM-CP, SHRM-SCP, PHR, or SPHR preferred.