Shift Lead (Key Holder)

@ Sandbox VR

Shift Lead (Key Holder)

Posted 39 months ago

This job is still taking applications, but it's been up a while.

About the job

Sandbox VR is a leader in location-based virtual reality entertainment, creating immersive adventures since 2017. We aim to bring people together through innovative VR experiences. Join us to lead shifts, maintain high standards, and enhance guest engagement in a fast-growing industry.

Requirements

Leadership experience in retail or hospitality
Team-focused and positive attitude
Physically able to lift up to 40 lbs
Weekend availability
Reliable and punctual

Qualifications

1+ year leadership in retail/hospitality
Able to stand and lift for long periods
Comfortable with technology
Flexible schedule

Full job description

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

Create Unforgettable Guest Moments
Greet guests with energy and invite them into an exciting, welcoming environment
Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
Be a Tech & Experience Expert
Master our proprietary tech and keep gear calibrated
Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
Communicate with management and tech support when issues arise, clearly and quickly
Keep Things Running Smoothly
Maintain a spotless, high-energy store that meets Sandbox VR standards
Sanitize gear thoroughly and display materials/gift cards to brand expectations
Prepare iPads, body trackers, and gear before and after every session
Shift Leadership & Coaching
Open/close the store, manage daily audits, break schedules, and labor spend
Run shift check-ins, coach in real time, and train new hires
Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

Egoless & Coachable: You take feedback well and pitch in wherever needed
Adaptable & Proactive: You’re resourceful, self-driven, and good with change
Team-Focused: You stay positive and celebrate group wins
Reliable: On time, in uniform, and ready to shine
Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
Weekend Availability: Required
Leadership: 1+ year in retail/hospitality leadership

Benefits

Paid sick time + 401(k) match
Commuter benefits (transit + parking)
Referral bonuses + employee discounts
Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

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