Operations Program Manager - Olympia Up to $3000 in Retention Bonuses

<br/><br/><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 14pt; font-family: clarika;"><strong>Operations Program Manager</strong></span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>Job Title :</strong> Operations Program Manager UP to $3000 in Retention Bonuses </span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>Annual Salary :</strong> $80,168.40</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">J<strong>ob Status: </strong>Full Time</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>Work Base: </strong>Olympia Washington</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif; text-align: center;"><span style="font-family: clarika;"><strong>Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.</strong></span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>Benefits we Provide:</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Medical, Vision and Dental Insurance</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Voluntary Short-term and Long-term Disability</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Employee Assistance Program (EAP)</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Accrued Paid Time Off</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Unlimited Peer Referral Program</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Working Advantage employee discount program</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Health Savings Account (HSA)</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Flexible Savings Account (FSA)</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">401(K)</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Capella University Discount</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">The Operations Program Manager serves as a key member of the Residential Services leadership team and acts as a primary support to Site Supervisors across multiple residential programs. This position is responsible for promoting operational consistency, accountability, leadership development, employee engagement, and quality service delivery.</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">The Operations Program Manager partners closely with Site Supervisors to provide coaching, mentorship, problem-solving support, staffing guidance, and compliance oversight. This role requires a highly organized, creative, flexible, and collaborative leader who can effectively balance operational needs, employee development, and person-centered service delivery.</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">The ideal candidate possesses strong communication skills, leadership experience, and a commitment to supporting individuals with intellectual and developmental disabilities while fostering a culture of accountability, consistency, innovation, and continuous improvement.</span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></span></p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">Site Supervisor Oversight</span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Provide direct coaching, mentorship, and operational support to Site Supervisors.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Promote consistency in program operations, documentation practices, communication standards, and staff performance expectations.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Conduct regular check-ins with Site Supervisors to identify barriers, provide guidance, and support problem resolution.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Assist Site Supervisors in developing action plans to address staffing, performance, compliance, and operational concerns.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Support leadership development and succession planning within residential programs.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Serve as a resource for conflict resolution and employee relations concerns.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Foster a culture of accountability, professionalism, and collaboration.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>Staffing & Program Oversight</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Collaborate with Site Supervisors to manage and review master schedules for efficiency and compliance.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Fill in and provide coverage for programs without assigned Site Supervisors or when Site Supervisors are out on leave.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Serve as a resource for managing and minimizing overtime, and coordinating peer coaching for new hires.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Assist in coordination of ISS funding utilization and reporting.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Provide on-call support and respond to program needs during staffing shortages or emergencies.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Review and organize On-Call notes for the Client Care Team. Communicates with Crisis On-Call managers to follow up on any concerns noted in the notes.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Serve as On call support as required.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Ensure all employees operate and or manage within fair labor practices, company policies/procedures and all applicable industry regulations.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Serve as a member of the agency's management team.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Other duties as assigned.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>Recruitment & Onboarding</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Partner with HR and leadership to recruit qualified candidates for DSP and Site Supervisor roles.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Lead onboarding for new staff, ensuring orientation is complete and aligned with organizational standards.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Track training milestones and coordinate required training within established timelines (30-day, 120-day benchmarks, etc.)</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Work with the Training team to ensure that training is in compliance with staff within their branch.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>Training & Development</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Facilitate peer coaching for new employees and help develop a strong internal mentorship culture.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Support Site Supervisors with training implementation and monitoring staff development progress.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Conduct and or monitor training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse / neglect, documentation / data collection, emergency procedures and other areas as needed.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Promote continuous learning and act as a training liaison for state-mandated programs.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Administrative & Compliance Responsibilities</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Review and ensure compliance with monthly payroll reports including staff hours and mileage.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Maintain strong working knowledge of Washington Administrative Codes (WACs), DSHS policies, and other regulatory standards.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Ensure residential programs are in compliance with all local, state, and federal regulations.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Participate in internal audits, external monitoring, and quality assurance activities.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Attends Client Care Team weekly.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>Team & Client Support</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Attend and contribute to team meetings, staffing discussions, and client planning meetings.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Communicate and coordinate with external agencies and community partners to support client services.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Model person-centered thinking and ensure clients are treated with dignity and respect at all times.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Actively promote client inclusion and empowerment within their homes and community.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>MISSION, VISION, & VALUES ALIGNMENT</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Model and Promote Organizational Values: Lead by example in demonstrating the organization's commitment to person-centered care, respect, dignity, and empowerment of all individuals served.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Advance the Mission: Actively contribute to creating inclusive communities where individuals with intellectual and developmental disabilities thrive by promoting meaningful engagement and full participation in home and community life.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Cultural Leadership: Foster a culture of compassion, professionalism, and accountability among team members.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Strategic Collaboration: Partner with internal and external stakeholders to further agency goals related to quality care, innovation, and continuous improvement.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Champion Person-Centered Practices: Ensure that individual goals, choices, and preferences are at the forefront of care planning and service delivery.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>PREFERRED SKILLS</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Ability to identify potential areas of compliance vulnerability and risk, assists in developing/implementing corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Knowledge of EHR system (currently using Therap)</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Experience with medications and medical information for vulnerable populations.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Ability to act as an independent review and evaluation body to ensure that compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Ability to build great working relationships with employees and communicate effectively.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Ability to write reports, business correspondence, and procedure manuals.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Ability to calculate figures and amounts. Knowledge of computer spreadsheet programs, word processing software, and the ability to learn new programs effectively.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>WORK ENVIRONMENT</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Half of the work environment for this position is a fast paced work environment that requires multitasking, working under pressure, self directed and frequent interruptions.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Half of the work is done in the field, including driving to client’s homes in multiple counties and cities.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Must be able to lift and/or transfer a minimum of 50 pounds.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Frequently required to talk and hear. Quiet to moderate noise level in work environment.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Often required to sit for long periods of time, use hands and fingers to handle documents.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats, and exhibit defiance, dishonesty, and assaultive behaviors.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>EDUCATION AND/OR EXPERIENCE</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Experience working with DDCS/RCS, policies and procedures and working with IDD clients</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Two years specialized training emphasizing Social Services, at least three years’ experience working within a business, social services, or educational setting.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>LICENSING REQUIREMENTS:</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Must pass a Washington State background check</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Must have proper credentials per WAC to work in the capacity of a DSP</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Must complete 40 Hours CORE Curriculum training and 32 hours of On the Job Training (OJT) / peer coaching within 120 days of hire or provide certificate for the core training and complete 32 hours of OJT</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">First Aid/CPR Certified (within 120 days of employment, training can be provided)</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Blood Borne Pathogen (within 120 days of employment, training can be provided)</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Need to complete Non-Violent Crisis Intervention training to obtain CPI Blue Card.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">ONGOING ELIGIBILITY QUALIFICATIONS:</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Complete and pass the background check screening upon hire and every two years thereafter, or as requested.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications.</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Complete a minimum of 12 hours of continuing education annually.</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;"><strong>CORE COMPENTENCIES</strong></span></p><ul><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Leadership and team-building</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Adaptability and problem-solving</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Clear and respectful communication</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Advocacy and person-centered planning</span></li><li style="line-height: normal; font-size: 11pt; font-family: clarika;"><span style="font-family: clarika;">Accountability and follow-through</span></li></ul><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"> </p><p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: clarika;">SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments. </span></p><br/><br/>PandoLogic. Keywords: Operations Program Manager, Location: Olympia, WA - 98507