Senior Technology Services Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.

Responsibilities:

• Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues

• Manages the stability, resiliency, reliability, and performance of a wide array of supported systems

• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements

• Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes

• Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

• Supports change implementations and proactively identifies potential issues resulting from the changes

• The leader will drive the development of operational standards, best practices, and scalable technology solutions that enhance visibility into operational health, performance, risk, and governance outcomes

• By introducing specialized Technology Engineering Services expertise in monitoring, service management, operational readiness, and engineering excellence, the role will establish sustainable operational frameworks, improve reliability and transparency, and enable CGA to effectively support the continued growth and complexity of enterprise cloud adoption while leading, mentoring, and developing a high-performing team

Required Qualifications:

• 10+ years of technology leadership experience

• Controls Governance Leadership Operational Excellence / Process Improvement Risk Management Monitoring Performance Management Executive Influence Change Leadership Data-Driven Decision Making Technology Operations Experience​

• Experience leading large-scale technology transformation initiatives

• Experience engaging directly with executive stakeholders including CIO and CTO organizations

• Demonstrated experience translating business requirements into technical solutions

• Experience working in highly regulated enterprise environments

• Strong understanding and ability to operate within the Risk Framework

• Deep understanding of SPI, associated processes and enterprise controls

• Experience with platform adoption or customer success organizations

Desired Qualifications:

• ​​Cloud experience, Observability platforms

• Product Owner/Management experience

• Experience with automated patching and repaving solutions

• Familiarity with enterprise service catalogs and portal experiences

• Understanding of AI-enabled platform operations and automation

Skills:

• Collaboration

• Influence

• Production Support

• Risk Management

• Solution Design

• Analytical Thinking

• Architecture

• Innovative Thinking

• Result Orientation

• Stakeholder Management

• Other

Shift:

1st shift (United States of America)

Hours Per Week: 

40