Network Lead

We are seeking an experienced Network Lead to provide technical leadership and operational support for large-scale enterprise network environments. The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities.

Roles and Responsibilities

• Lead major incidents, escalations, and service restoration for enterprise network services.
• Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN, VPN, wireless, and firewall technologies.
• Serve as a technical liaison between customers, delivery teams, and offshore support organizations.
• Coordinate with ISPs, carriers, OEMs, and third-party vendors for issue resolution and TAC support.
• Lead network refresh, EOL/EOS remediation, lifecycle management, and infrastructure modernization initiatives.
• Review EOL/EOS device inventories and recommend technology refresh and replacement plans.
• Coordinate site network upgrades, deployments, migrations, and implementation activities.
• Drive root cause analysis, trend analysis, proactive monitoring, and continuous service improvement.
• Maintain network documentation, runbooks, CMDB data, and knowledge repositories.
• Participate in operational reviews, service reviews, and leadership discussions.
• Monitor network environments using SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
• Support event correlation, alert tuning, capacity monitoring, and proactive issue identification.
• Partner with automation teams to implement AI-enabled NetOps, self-healing, and network automation capabilities.
• Identify and drive automation opportunities to improve network reliability, efficiency, and operational performance.

Required Technical Skills

• 10+ years of experience in Network Engineering and Operations.
• Experience supporting global enterprise networks with 200+ sites.
• Strong expertise in:
  • Cisco Routing & Switching
  • Cisco Wireless
  • Juniper Mist
  • VMware VeloCloud SD-WAN
  • Palo Alto Firewalls
  • Cisco ISE
  • SolarWinds
  • ServiceNow
  • AWS and GCP
  • VPN
  • DNS/DHCP/IPAM
• Strong experience with WAN, SD-WAN, wireless, network security, and enterprise infrastructure.
• Experience coordinating offshore support teams and managing network operations.
• Strong customer-facing, communication, and stakeholder management skills.
• Experience with OEM/vendor management and TAC engagement.