Quality Claims Coordinator

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, you will play a pivotal role within the Americas Distribution Center’s Quality team. You will have the opportunity investigate root causes, implement corrective actions, and execute remedial actions and resolve customer and supplier claims, contributing to the overall success and growth of our organization. Currently this is an onsite position located in Indianapolis, IN.

As a part of the team, you will:

• Coordinate efforts at the America’s Distribution Center (AMDC) to investigate root cause, implement corrective actions, execute remedial actions and resolve customer and supplier claims in a timely and effective manner 
• Conduct preliminary investigation of all claims being coordinated by the AMDC 
• Assign investigations to the appropriate units and follow up to ensure timely completion 
• Issue call tags to return goods to the AMDC from the customer when needed 
• Inspect returned goods to determine if credit can be issued to the client  
• Issue Returned Material Authorizations (RMA) to credit the customer for returned goods and execute stock adjustments as needed 
• Ensure key actions and decisions regarding the claim are thoroughly documented in the ACT claim system and determine when claims are complete and can be closed 
• Reassign claims to the appropriate party and interact with other Distribution Centers, Sales Companies, Business Units, Product Management, and Technical Support when claims are outside of the AMDC responsibility 
• Identify trends occuring within AMDC claims and lead Problem Resolution Projects (PRP) when appropriate  
• Document all new claims on the Quality Status Board and keep the cards updated to improve communication 
• Provide monthly reports on claim status from ACT, Claims Recording tools and KPI measurements. 
• Provide training to PDL, US Sales Company, and US Service Centers Claims Process to ensure compliance with the Alfa Laval claims guidance 
• Support ALPS related activities and lead continuous improvement projects 

What you know: 

You have a high school diploma or GED (bachelor’s degree preferred) and:

• Proficient in using MS Word, MS Excel, and SharePoint
• Critical thinking and problem-solving skills
• Strong interpersonal and collaboration skills
• Strong leadership and communication skills
• Ability to prioritize multiple task and maintain performance

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The hourly wage for this role is typically $25.00-$30.00/hour.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer