Claims Supervisor, Complex General Liability

This is a remote position located in California.

Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

The Claims Supervisor supervises a team of P&L claims examiners, providing support and assistance to ensure proper claims handling and client satisfaction.

• Assist directly with client questions, concerns and/or issues.
• Handle personal claim file caseload as assigned.
• Assist with balancing Examiner pending files.
• Reviews Examiner technical work product and reserve adequacy.
• Reviews accuracy of Examiner billable hours.
• Works with Clients/Account Executives/Account Manager’s to schedule, prepare and conduct claim file reviews.
• Attend JPA or other client meetings.
• Responsible for ensuring claims are listed on agendas for JPA discussion.
• Review Examiner write ups for JPA meetings for technical correctness and readability.
• Approve advance/special invoices.
• Review monthly trust account invoicing.
• Monitor trust account balances.
• Review monthly loss runs.
• Review incident reports
• Other duties as assigned.

Required:

• High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
• Minimum of five (5) years Property & Casualty liability claims experience required.
• Minimum of two (2) years supervisory experience required.
• Strong verbal and written communication skills.
• Must be organized and detail oriented.

Preferred:

• Bachelor's degree preferred.

Behaviors:

• Requires exceptional analytical and problem solving skills.
• Ensures flawless and consistent execution of client service instructions and performance guarantees
• Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)