Lamborghini Minneapolis Service Manager (3+ Years Luxury Dealership Experience Required)

Lamborghini Minneapolis Automotive Service Manager

Compensation: Base salary $80,000-$95,000 annually, plus 5% of department gross profit. On Target Earnings between $150,000 - $200,000 based on performance.

*Relocation Offerings Available:

The right talent is worth the investment. For exceptional candidates relocating to join our Lamborghini team, generous relocation assistance is available to help make your move to Minnesota seamless.

Position Summary:

Lamborghini Minneapolis is seeking a highly organized and operationally driven Service Manager responsible for overseeing internal and external service work, recon coordination, transportation logistics, technician workflow, warranty administration, Lamborghini Roadside coordination, vendor management, KPI performance, and overall fixed operations efficiency.

This is a Service leadership position that must manage service targets while supporting client expectations, inventory readiness, and service department growth.

WHAT WE ARE LOOKING FOR

• Passion for People - understands content should connect with clients, prospects, fans, and the dealership community.
• Passion for the Product - genuine interest in Lamborghini, exotic vehicles, performance vehicles, and automotive culture.
• Passion to Win - stays current with trends, executes quickly, and pushes content quality forward.

PRIMARY RESPONSIBILITIES

• Handle all internal and external service work coordination.
• Track KPIs and ensure the store is on track for both parts and service targets.
• Oversee recon, client service, warranty workflow, internal service, and service scheduling.
• Coordinate transportation of client vehicles to and from the dealership.
• Expand transportation/service reach across the Midwest, including Iowa, North Dakota, South Dakota, Wisconsin, and Illinois.
• Coordinate Lamborghini Roadside needs and client support when applicable.
• Handle warranty claim coordination and processing.
• Maintain vendor relationships and vendor performance standards.
• Oversee technicians, Shop Foreman, future technician growth, and department scalability.
• Prioritize recon workflow based on sold inventory, incoming inventory, inventory aging, and operational needs.

REQUIRED QUALIFICATIONS

• Luxury or exotic automotive service management experience.
• Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or other luxury/exotic experience.
• Strong fixed operations, service management, or dealership operations experience.
• Strong service workflow understanding.
• Ability to manage KPIs, timelines, technician workflow, vendors, and parts/service profitability.
• Strong client communication, vendor communication, and problem-solving skills.
• Ability to manage multiple priorities and urgent service needs.
• Professionalism, accountability, and leadership capability.
• Position is contingent upon successful completion of background check and MVR review.

PREFERRED QUALIFICATIONS

• Warranty claims experience.
• Transport logistics experience.
• Experience managing technicians, vendors, and service KPIs.

EQUIPMENT & SUPPORT

• Lamborghini Minneapolis will provide dealership systems, service management tools, parts platform access, warranty tools, communication resources, and necessary operational support.

CULTURE & PERFORMANCE EXPECTATIONS

• Operate with urgency, ownership, and accountability.
• Protect customer expectations through clear communication and reliable execution.
• Keep service operations organized and measurable.
• Maintain luxury-level service standards
• Lead the fixed operations team with professionalism and discipline.

PERFORMANCE EXPECTATIONS

• Hit applicable parts and service KPI targets.
• Maintain efficient recon and service turnaround times.
• Coordinate transport without client disruption.
• Support service profitability and department growth.
• Minimize operational bottlenecks and missed expectations.

REPORTING STRUCTURE

• Reports directly to General Manager.
• Shop Foreman and future technician/service support roles report through Parts & Service leadership.
• Works closely with Sales Manager, Marketing & Media Manager, Business Office/Front Desk, and external vendors.

CORE VALUES

• Professionalism
• Accountability
• Operational Discipline
• Product Mastery
• Teamwork
• Continuous Improvement
• Client-First Mindset
• KPI Ownership