Sr. Client Service Executive

@ Gallagher Benefit Services
Gallagher Benefit Servicesgallagherbenefitservices.com

Sr. Client Service Executive

Cincinnati, OH
Posted 2 days ago

About the job

Gallagher Benefit Services helps organizations develop better workplaces through benefit strategies, wellbeing programs, and workforce advice, creating meaningful change for businesses and employees worldwide.

Requirements

  • 5+ years client service or claims management
  • 1+ years supervisory experience
  • Appropriate licensing
  • Strong communication skills
  • Proficient with technology

Qualifications

  • Bachelor's degree or equivalent experience
  • Insurance knowledge optional
  • Financial acumen beneficial
  • Self-directed work style
  • Engages well in consultative discussions

Full job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

In this role, you’ll look after a group of client accounts and make sure service is timely, accurate, and helpful. You’ll build trusted relationships with clients, support the renewal process with the production team, and help secure existing business by looking for ways to add more value through extra cover and services. Your work will help keep clients with Gallagher and support account growth.


How you'll make an impact

You’ll manage day to day client service for your assigned accounts, keeping work organised and making sure clients get clear updates and practical support. You’ll work closely with the production team during renewals to help shape the best solution for each client, then help deliver it on time. You’ll also balance service, growth, and margin goals, while building relationships with client contacts, buyers, and internal partners.


About You

Required:

  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience.
  • Appropriate licensing as required.

Preferred:

  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.

Behaviors:

  • Proficient in using technology as a tool to maximize productivity and quality.
  • Strong written and verbal communication skills.
  • Comfortably engages others in consultative discussion.
  • Effectively manages/balances multiple and sometimes competing priorities.
  • Works in a self-directed manner.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being
  • Career development opportunities and ongoing learning
  • A collaborative, people-first culture with accessible leadership
  • The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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