Home Care Supervisor

Are you an organized, people-focused leader who enjoys building strong teams and making a difference in the lives of older adults? Valle Verde is seeking a Home Care Supervisor to oversee the day-to-day delivery of quality in-home care services. In this role, you’ll support and supervise our Home Care Aides, coordinate services to meet client needs, and build trusted relationships with residents, families, and team members. It’s an opportunity to combine your leadership and organizational skills with meaningful, mission-driven work.

Full Time | Monday – Friday | Exempt, $70,000 to $80,000 DOE

The Home Care Supervisor contributes to the success of HumanGood by ensuring seniors receive reliable, high-quality services in their homes. This position oversees the daily operations of assigned home care services, including caregiver recruitment and supervision, scheduling, client service, billing support, payroll, team member relations, and regulatory compliance.

What You’ll Do

Lead & Support Our Caregiving Team

• Recruit, interview, onboard, and support Home Care Aides.
• Develop caregiver schedules that effectively match team member availability with client needs.
• Maintain regular communication with caregivers regarding schedules, client needs, and changes in service.
• Listen to, resolve, and document caregiver concerns or changes that may affect service delivery.
• Monitor caregiver training, certifications, and other applicable requirements.
• Participate in on-call responsibilities as needed.

Coordinate Exceptional Client Care

• Serve as a key point of contact for clients, residents, families, caregivers, community team members, and the HumanGood Home Office.
• Manage initial client inquiries and coordinate client assessments.
• Respond to resident and client needs promptly, appropriately, and respectfully.
• Oversee quality assurance visits and follow up on concerns or changes in client needs.
• Help ensure resident rights, confidentiality, privacy, and individual preferences are respected.
• Foster positive communication and relationships among residents, families, clients, caregivers, and community staff.

Support Home Care Operations

• Complete the weekly census of home care hours and maintain accurate service records.
• Review client invoices and calculate billing charges.
• Confirm schedules with clients, caregivers, and community partners.
• Support payroll, budgeting, and other administrative functions for the department.
• Use time, resources, supplies, and department funds effectively.

Maintain Quality & Compliance

• Monitor caregiver compliance with applicable training and certification requirements.
• Complete incident reports and other required documentation accurately and promptly.
• Report security, health, and safety concerns to the appropriate leadership team.
• Follow established HumanGood policies and procedures and applicable regulatory requirements.
• Maintain client and resident confidentiality in accordance with HIPAA, HumanGood standards, and applicable regulations.

What You’ll Bring

• High school diploma or GED required.
• Bachelor’s degree preferred; an equivalent combination of education and relevant experience will also be considered.
• At least two years of professional administrative or clerical experience in an office setting.
• At least three years of professional management or supervisory experience in a related field.
• One year of experience in a healthcare environment preferred.
• Experience coordinating caregivers, home care services, or senior care is a plus.
• CNA or caregiver certification preferred.

What’s in it for you?

At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day.

Build your future where you’re supported. You’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package designed to support your health, wealth, and well-being—and that can add up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including*:

• Health, dental, and vision plans starting the first of the month following your start date
• 20 days of paid time off, increasing with years of service, plus 7 company holidays
• 401(k) with up to a 4% employer match and no waiting period for funds to vest
• HSA option with employer contribution
• Tuition reimbursement and continuing education programs
• $25/line unlimited cell phone plan, plus taxes and fees
• Cell phone stipend
• 5-star employer-paid Employee Assistance Program

*Benefit eligibility is determined by employment status and regularly scheduled hours.

As our team members support residents, HumanGood supports our team members. Here, you’ll have opportunities to grow your career, strengthen your leadership skills, and develop personally while helping residents and fellow team members realize their full human potential.

Learn more at www.HGcareers.org

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.