Customer Onboarding Specialist

@ BrightEdge

Customer Onboarding Specialist

Posted 102 months ago

This job is still taking applications, but it's been up a while.

About the job

BrightEdge, founded in 2007, is a leader in enterprise SEO and content performance, helping companies optimize digital content for real business results with AI-driven insights.

Requirements

Bachelor's degree required
Experience in marketing technology
Strong analytical skills
Presentation and articulation skills
Ability to follow process

Qualifications

Willingness to learn
Customer-focused attitude
High call volume experience
Passion for digital marketing
Team-oriented mindset

Full job description

Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

**NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.

How you'll spend your time:

Delivering onboarding trainings and materials
Ensuring platform adoption
Timely scheduling and delivery of onboarding sessions
Lead successful transitions to the Customer Success Manager team after onboarding

We're excited about you if you have:

Bachelor's degree required
1+ years’ experience working in a Marketing Technology environment a plus
Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
Strong articulation and presentation skills
Ability to follow process consistently in a high call volume environment
Willingness to learn and use coaching feedback to improve
Passionate about working with customers and delivering a great customer experience

Benefits & Perks:

Motivating, high-impact work that builds your career
Medical, dental, and vision insurance with multiple package options
15-23 days PTO depending on tenure plus 10 paid holidays
Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
Discounted gym membership and fitness benefits
No or low cost therapy and professional coaching sessions through Spring Health
4-6 weeks fully paid parental leave
Pet wellness and insurance plans to keep your furry family healthy

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.

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