Onboarding Support Analyst (OpenFGA)

@ Agile Defense
Agile Defenseagiledefense.com

Onboarding Support Analyst (OpenFGA)

Posted 1 month ago

This job is still taking applications, but it's been up a while.

About the job

At Agile Defense, we support national missions with innovative, agile tech solutions. The role guides teams through adopting OpenFGA, focusing on seamless onboarding, technical support, and documentation to ensure success.

Requirements

  • Experience providing application support
  • Strong understanding of authorization concepts
  • Proficient in SQL and data querying
  • Excellent communication skills
  • Customer-oriented mindset

Qualifications

  • High School Diploma or equivalent
  • 7+ years of experience in support roles

Full job description

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 1672

Job Title: Onboarding Support Analyst (OpenFGA)

Location: Hybrid, Rosslyn, VA

Clearance Level: Secret, Must Have Clearance to Start


Job Description

The Onboarding Support Analyst will guide enterprise application teams through the successful adoption and integration of the OpenFGA authorization service. This role supports teams from initial requirements gathering through data migration, training, and go‑live readiness, ensuring a smooth and efficient onboarding experience.

Onboarding Support Analyst ( OpenFGA)

Guide enterprise applications through adoption of the OpenFGA service, ensuring successful integration and data migration.   
Responsibilities

  • Serve as primary contact for application teams onboarding to the service
  • Assess application authorization requirements and map to OpenFGA models
  • Assist teams with data model design and relationship definitions
  • Coordinate data migration from legacy authorization systems
  • Create and maintain onboarding documentation, runbooks, and FAQs
  • Conduct training sessions and workshops for application teams
  • Track onboarding progress and identify blockers
  • Gather feedback to improve onboarding process and documentation
  • Escalate technical issues to engineering team

    • Education and Background

  • High School Diploma or equivalent(GED) required.

    • Years of Experience

    7+ years

    Required Skills


    Skills

  • Experience providing application support or delivering technical consulting services
  • Strong grasp of authorization and permissions concepts
  • Ability to translate business needs into well‑designed technical solutions
  • Excellent communication skills with a focus on clear, thorough documentation
  • Working knowledge of SQL and data querying
  • Customer‑oriented mindset with a focus on service quality

    • Preferred Skills

    • Serve as the primary point of contact for application teams onboarding to OpenFGA
    • Assess application authorization requirements and translate them into OpenFGA relationship models
    • Assist teams with data model design, relationship definitions, and best‑practice usage
    • Coordinate and support data migration from legacy authorization systems
    • Create, maintain, and continuously improve onboarding documentation, runbooks, and FAQs
    • Conduct training sessions, workshops, and knowledge‑transfer meetings for application teams
    • Track onboarding progress, identify blockers, and work with stakeholders to resolve issues
    • Gather team feedback to enhance the onboarding process, documentation, and tools
    • Escalate technical issues to the engineering team as needed

    Working Conditions

    On site twice a week in Rosslyn, VA


    Our Core Values

    Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 

    What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

    • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
    • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
    • Honest - Be Trustworthy.Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
    • Humble - Be Grounded.Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
    • Hungry - Be Eager.Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
    • Hustle - Be Driven.Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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