Senior Manager, Workforce Technology Solutions

Senior Manager, Workforce Technology Solutions 

About the Job: 

CHANEL is looking for a Senior Manager, Workforce Technology Solutions to join our Chanel Tech_ team in Piscataway, NJ or New York, NY. You will lead this Tech Service Pillar by managing a team of internal & external resources, developing roadmaps/priorities, and implementing an operating model to support our systems. This role will be a key partner for our People & Organization (HR), Boutique Excellence / Operations and Payroll teams while being an active member of our Tech Support Teams. Management capabilities will include timekeeping strategy / policy alignment, labor & scheduling, accruals, boutique punch/kiosk functionality, payroll integration, reporting, and compliance-driven enhancements. 

Our ideal candidate will have 7+ years of Workforce Solutions Tech Payroll & HRIS experience and a passion for working in a team environment. 

What impact you can create at CHANEL: 

• Be the go-to Chanel Tech expert for Workforce Solutions (Payroll, Workforce Management, HRIS Integrations) 

• Implement new functionality and direct support for existing functionality within the People & Payroll system landscape including Workday, Ultipro, UKG Dimensions, & UKG Workforce Management 

• Manage an operating model for integrations across payroll, workforce management, and people systems, including UKG, payroll platforms, and upstream/downstream enterprise systems 

• Own and enhance UKG Workforce Management functionality including timekeeping, scheduling, accruals, leave balances, time clocks/kiosks, attestation, approvals, and reporting 

• Partner with Payroll, P&O, Retail Operations, and Boutique leadership to improve workforce processes supported by UKG 

• Lead configuration, testing, release management, and production support for UKG WFM enhancements 

• Drive improvements in payroll accuracy, schedule compliance, labor reporting, and associate/manager usability within UKG 

• Manage integrations between UKG WFM, payroll systems, HR systems, finance/cost center structures, and reporting platforms. 

• Lead & participate in senior level meetings (e.g. SteerCos, Leadership Team meetings, Strategic Roadmaps, Governance) 

• Work with business partners to assess software solutions for key initiatives 

• Manage cross-functional teams (‘IT’ resources – internal & external and end-users) associated with projects for any of the above systems. 

• Create project plans for all work tasks associated with the implementation of new functionality 

• Identify implementation risks and strategies to mitigate them and engage with appropriate team members and leadership for updates 

• Manage the creation and execution of test plans 

• Manage the creation and execution of training plans as necessary 

• Communicate project status to business and IT stakeholders 

• Manage relationships with external vendors for both software & professional services, help negotiate terms and design RFPs and RFIs when strategically necessary 

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You are energized by: 

• Working in a highly collaborative environment 

• Finding creative solutions to solve complex problems 

• Collaborating with passionate teammates 

• Self-learning and challenging the status quo 

• People leadership, coaching and development 

• Connecting the dots on problems, bring a key eye for details and expert problem perception 

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What you will bring to the team: 

• 7+ years’ work experience in Workforce Technology, UKG & HRIS Systems 

• AI data and process experience 

• Retail knowledge and operational understanding of a boutique, store or call center operate functionally 

• Strong hands-on expertise with UKG Workforce Management / UKG Dimensions, including timekeeping, accruals, scheduling, attendance, reporting, and device/kiosk functionality.  

• Experience supporting payroll integrations between UKG WFM and payroll/HR systems.  

• Working knowledge of Workday or other HRIS platforms is preferred, especially as upstream/downstream systems connected to payroll and workforce management processes. 

• Strong UKG product suite experience (e.g. Ultipro, Kronos, Dimensions, UKG Ready, Bryte) 

• Excellent communication skills with people at all levels, able to story-tell, present to and influence senior management 

• Ability to lead and motivate cross-functionally to achieve strategic and tactical goals 

• Ability to create dynamic power point presentations 

• Expert in leading the evaluation of new technologies 

• Creative, innovative, and cross-functional approach to problem solving while considering overarching organizational goals. 

• Strong organizational skills with the ability to manage and prioritize multiple deliverables 

• Luxury retail and/or brand experience preferred 

• Ability to lead, motivate, and direct subordinates and cross functional teams 

• System design experience 

• Ability to partner with the business community and IT to achieve common objectives 

• Current knowledge of latest technology and practices available within the IT industry 

• HR & payroll process knowledge 

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Position Logistics: 

• A minimum of 7 years’ work experience in Workforce Solutions (Payroll and Scheduling)- UKG required 

• Able to work in our office in Piscataway, NJ or New York, NY at least 3 days a week onsite required 

• Retail Industry is strongly preferred 

• Direct people management experience preferred 

• Bachelor’s degree in IT or related field. Master’s degree a plus 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.    

Compensation:       

• The anticipated base salary range for this position is $87,500-$170,000.  A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.     

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 Benefits and Perks:       

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund        

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)       

• Generous paid time off policies to include vacation, holiday, sick and volunteer days        

• 401K and other incentives        

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program       

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking    

Additional Information:       

Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:      

Diversity and Inclusion:       

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.        

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.    

 Chanel Community:       

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.       

• Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.       

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  Sustainability:       

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.       

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.    

  Arts and Culture:       

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.    

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 Fondation Chanel:       

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.           

• For more information, please navigate to the Fondation Chanel website here         

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  Career and Leadership Development:        

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.      

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  *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.