Collections Coordinator, Customer Service

@ Global Lending Services
Global Lending Servicesgloballendingservices.com

Collections Coordinator, Customer Service

Posted 1 day ago

About the job

GLS is dedicated to affordable auto financing, supporting over a million families. This role involves managing delinquent accounts, building relationships, and following guidelines in a fast-paced environment.

Requirements

  • High school diploma or equivalent
  • Excellent interpersonal skills
  • Strong judgment and discretion
  • Ability to build partnerships
  • Proficient computer skills

Qualifications

  • Customer service experience
  • Ability to negotiate
  • Detail-oriented
  • Fast learner
  • Team player

Full job description

Quick Facts

Compensation: $17.75/hr plus monthly performance bonuses

Onsite: Tempe, AZ

Schedule: Fixed 40 hours/week - Regular, predictable attendance required

No Sundays

One night per week (12PM-8PM)

Every 4th rotating Friday (9AM-7PM)

Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week 



Why GLS?

GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives. 

What You'll Do

  • Manage a portfolio of auto loan accounts and reduce delinquency.
  • Contact customers to understand intent and ability to pay.
  • Maintain positive relationships while collecting on past-due balances.
  • Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
  • Follow state and company guidelines in a fast-paced environment.
  • Accurately document all contacts, outcomes, and follow-up in GLS systems.
  • Meet or exceed assigned goals and business plan objectives.
  • Maintain electronic records and support additional assignments or special projects as needed.

    • What You'll Bring

  • High school diploma or equivalent.
  • Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
  • Strong judgment and discretion with highly sensitive and confidential information.
  • Ability to build cross-functional partnerships and maintain positive customer relationships.
  • Active listening skills; comfortable probing and asking targeted questions to gather information.
  • Strong verbal and written communication with internal and external customers.
  • Team player who can adapt in a fast-paced, changing environment.
  • Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
  • Excellent organization and attention to detail; able to manage multiple priorities.
  • Commitment to GLS core values and key competencies.

    • Work Environment

    • This role is phone- and computer-based, requiring the employee to be seated for extended periods.
    • Frequent speaking and close visual work, including reading data, screens, and documents.

    Benefits and Perks

    • Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
    • 401K with employer match and 100% immediate vesting
    • Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
    • Paid Volunteer Time Off (VTO) Annually
    • Tuition Reimbursement
    • Parental Leave
    • Business casual work environment

    About GLS

    • Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.


    GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

    Please visit www.glsauto.com for information about our great company and other amazing opportunities

    Applicants have rights under Federal Employment Laws




    Show full description

    Similar jobs in Columbus, OH

    See all Collections Coordinator jobs