Director - Patient Financial Services (Hospital Billing)

SUMMARY:

The Director of Patient Financial Services will oversee Cash Applications and Posting, Customer Service, and Medicaid Advocacy Departments within Revenue Cycle for the Patient Financial Services department. The ideal candidate will possess diverse experience with hospital Patient Accounting, including prior responsibility in areas of Cash Posting and inbound Call Centers. Candidates should have experience leading multiple teams of 10+ employees (including manager/supervisor level) in a large health system.

*This position is hybrid with in-office time at our Corporate Headquarters in Owings Mills, MD.

RESPONSIBILITIES:

• Coordinates operations while adhering to the financial policies and procedures defined by Administration and the Board of Trustees Compliance.
• Maintains awareness of standards and regulations to assure compliance with orders or directives by governmental/regulatory agencies or other third parties. Monitor compliance of department specific standards and regulations.
• Maintain confidentiality of privileged information regarding employees, patients and other Hospital business.
• Manages to budget to ensure Hospital fiscal goals are met. Be creative and proactive in managing resources.
• Establishes and implements controls to ensure accuracy of work and patient information.
• Develop and implement policies and procedures that support provision of services.
• Manages a proactive Charity Care Program.
• Maintains a safe environment throughout cost centers for all personnel, as well as any and all customers utilizing the areas.
• Ensure all employees meet all hospital standards and expectations related to Customer Service.
• Recommend qualified and competent persons to provide appropriate service to customers.
• Ensure all employees consistently follow hospital approved scripts and appropriate behaviors for interaction with all customers.
• Ensure customer standards exceed expectations.
• Implement processes which are focused on customers and promote internal and external customer service values. Demonstrate effective team building skills. Work with all staff to encourage and coach them to a higher level of achievement.
• Provide feedback to employees regarding performance. It should be timely, objective and constructive.
• Other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• 5-7 years of relevant experience
• Bachelor's degree preferred