8340 W. 159th St. Orland Park, IL 60462
Automotive Service Dispatcher
Excellent Training, Benefits, & Career Growth!
Community Honda is a great place to have a rewarding career! Our high-volume Service Department is seeking a Dispatcher to prioritize and schedule auto repair / shop work to maximize productivity for our service technicians and keep our workflow running smoothly. Experience is preferred. Training is provided. Enjoy working in our new store!
Why work for Community Honda?
We provide a professional and supportive workplace where teamwork, respect, and results go hand in hand. We expect excellence, reward performance, and strive to make every day productive and enjoyable. Apply now to be part of our team where your skills are appreciated, your contributions matter and your career can grow. Upload your resume and complete the assessment for priority consideration.
Responsibilities - Auto Service Dispatcher:
- Prioritize and schedule auto repair / shop work to maximize productivity for service technicians based on the required skill level and more
- Work closely with the Service Manager to ensure processes are being followed by the team to maximize shop flow and profitability
- Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Ensure proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Maintain an organized and up-to-date repair log
- Track repair order status and ensure repair work is completed the first time and on time
- Prioritizes all comebacks to ensure proper and prompt attention.
- Opens and closes repair orders.
- Ensures that technicians follow warranty procedures.
- Communicates with Technicians and Service Advisors in a professional manner.
- Assists parts manager and service manager
- Maintains high customer satisfaction ratings.
- Understands and complies with federal, state, and local regulations, etc. hazardous waste disposal, OSHA policies.
- Maintains a clean work area.
- Maintains a professional appearance
Qualifications - Auto Service Dispatcher:
- Auto Service Dispatcher, Advisor, and/or Technician experience preferred, proficient in Excel, good interpersonal and customer service skills
- Must work calmly under pressure in a fast-paced environment
- Organized with a friendly personality
- Demonstrated ability to manage others
- Good time management skills
- Valid driver's license and good driving record
- Focused on ensuring customer satisfaction
- Understanding of auto repair business
Full-Time Benefits:
- $40,000 - $60,000 yearly income with bonuses
- Training
- Paid vacation
- 5-day, 40-hour work week schedule
- Closed on Sundays
- 401(k) plan
- Medical and dental insurance available
- State-of-the-Art facility!
- Vehicle and service discounts
- Career advancement opportunities