Service Manager

Service Manager

Are you a driven leader with a strong background in the Plumbing, Drain & Sewer industry? We’re looking for a Service & Installation Manager to lead daily operations across our service and install departments while developing high-performing teams and delivering exceptional customer experiences.

This role is ideal for someone who thrives in a fast-paced environment, values accountability, and enjoys coaching teams to achieve operational excellence. There is strong opportunity for career growth, and the position includes a Company Profit Share opportunity for the right candidate.

Responsibilities

• Lead and support Service Technicians and Installation crews to ensure efficient day-to-day operations
• Communicate directly with customers regarding installation estimates and project details
• Drive accountability in sales performance, operational efficiency, and technical workmanship through ride-alongs, site inspections, and coaching
• Monitor and report on key performance metrics to identify trends and improve department performance
• Recruit, mentor, and develop the next generation of technicians and installers
• Participate in leadership development and advanced training initiatives
• Ensure all teams consistently follow company policies, procedures, and safety standards

Qualifications

• Experience in the Plumbing, Drain & Sewer industry is REQUIRED
• Proven leadership experience managing service and/or installation teams
• Strong communication, coaching, and organizational skills
• Ability to analyze operational performance and implement improvements
• Customer-focused mindset with strong problem-solving abilities
• Valid driver’s license preferred

What We Offer

• Competitive compensation
• Employer-sponsored health and dental insurance
• Company Profit Share opportunity
• Ongoing leadership and technical training
• Supportive, team-oriented work environment
• Cell phone and laptop
• Fuel Card
• 10 days PTO
• Base of $80k to $85 + incentives = $100k to $125k

Join a company that values leadership, accountability, and growth while providing opportunities to make a lasting impact on both employees and customers.