Mortgage Clerk

*****This position is remote to the St. Louis area****

SUMMARY

The Mortgage Clerk position will support the daily administration of USDA Rural Development Voucher Program (RDVP) activities, including communication with tenants and owners, letter generation and document review, data, and document entry, and NFAOC Report review and quality assurance activities.

ESSENTIAL REQUIREMENTS

• Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property. 
• Possesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.
• Excellent verbal and written communications skills.
• Excellent customer service skills with ability to represent company in a positive and competent manner.
• Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities in a high-volume fast-paced environment.
• Extremely detail-oriented with ability to quickly grasp business needs and issues.
• Ability to work both independently and in a team environment toward the successful achievement of goals.
• Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Essential duties and responsibilities include the following.  Other duties may be assigned.
• Issue Vouchers utilizing the Voucher Administration Workflow System (VAWS), issue vouchers in the amount specified by RD, unless adjusted.
• Prepare the RDAP Contracts in accordance with the RDVP Guide.
• Administrative duties, such as Data Entry, Imaging Documents, Sort/Scan Incoming Mail.
• Research accounts and provide resolution.
• Investigate and follow up on unauthorized assistance cases.
• Work and import correspondence in the Electronic Customer File.
• Provides customer service support regarding voucher processing status via email and phone.
• Responds to phone calls, voicemails, status calls and emails.

EDUCATION / EXPERIENCE

Associates degree and a minimum of three (3) years’ relevant experience, or equivalent combination of education/experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

EOE including Disability/Vet 

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI). 

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