CUSTOMER SERVICE REP. I

Company Overview for Formosa Plastics Corporation, U.S.A.

Founded in 1978, Formosa Plastics Corporation, U.S.A. (Formosa Plastics) is a growing, vertically-integrated supplier of plastic resins and petrochemicals. With annual revenues of more than $5 billion, we employ over 2,800 people who operate 20 production units in six business divisions - Olefins, Polyolefins, Vinyl, Specialty Polyvinyl Chloride, Chlor-Alkali, and Oil & Gas.

Formosa Plastics offers a full line of polyvinyl chloride, polyethylene and polypropylene resins, caustic soda and other petrochemicals that deliver the consistency, performance and quality that customers demand. We market our polypropylene and polyethylene resins under the Formolene® tradename; we market our suspension PVC and specialty (dispersion) PVC resins under the Formolon® tradename. We also produce and sell caustic soda, ethylene dichloride, commercial bleach and hydrochloric acid.

We are committed to supplying the highest quality products and services to our customers, providing a safe and healthy workplace for our employees and contributing to the quality of life in the communities where we operate. This commitment is made possible through our dedicated people, consistent products, continued protection of the environment and ongoing investments in new product development, quality control systems and safe, modern and energy-efficient production facilities.

Formosa Plastics is a privately held company headquartered in Livingston, New Jersey. Our core business, producing plastic resins and petrochemicals, takes place at three wholly-owned chemical manufacturing subsidiaries located in Delaware City, Delaware, Baton Rouge, Louisiana and Point Comfort, Texas.

CUSTOMER SERVICE REP. I

POSITION OBJECTIVE

FGS continues to expand its steel business, with increasing order volumes from both domestic and international customers. To support this growth, we are committed to delivering efficient, high-quality service that consistently meets customer standards, while enhancing Formosa’s brand and reputation through the timely and reliable delivery of services, documentation, and products to both existing and prospective customers.

MAJOR AREAS OF ACCOUNTABILITY

Customer Service & Communication

• Respond to daily customer emails, inquiries, and requests in a timely, professional, and courteous manner.
• Provide accurate information regarding orders, pricing, product availability, shipment status, and documentation.
• Follow up on customer requests and ensure responses and required actions are completed accurately and timely.

Order Entry, Processing & System Accuracy

• Accurately enter and process customer purchase orders and sales orders into internal systems, including product, quantity, pricing, delivery dates, and shipping information.
• Review and verify orders for completeness and accuracy against customer requests and supporting documentation before processing.
• Process order changes, revisions, and cancellations accurately and in a timely manner.
• Maintain accurate and up-to-date customer, order, pricing, product, and shipment information in internal systems and supporting documents.
• Identify and correct missing or inaccurate information and follow up with customers or internal departments as needed to ensure data integrity.

Coordination & Support

• Coordinate with various teams/departments to follow up on customer requests, orders, and required actions.
• Communicate accurate order information and updates to the appropriate internal teams and escalate issues or discrepancies as needed.
• Maintain organized customer and order records and assist with routine reports, spreadsheets, data entry, and other administrative activities to support daily department operations.

QUALIFICATIONS

Previous Related Experience Required

• 1–3 years of experience in customer service or related systems experience
• Ability to manage small, medium, and large accounts across a variety of products
• Experience handling logistics-related issues, including ramp, terminal, port, and vessel operations, while ensuring customer satisfaction
• Proficiency in Microsoft Office applications

Technical Skills Required to Perform This Job

• Ability to read, analyze, and interpret emails, purchase orders, standard operating procedures (SOPs), and other job-related documents
• Strong written communication skills, with the ability to compose clear and professional emails
• Excellent phone etiquette, with the ability to provide shipment status updates to customers, brokers, and customs officials
• Proven problem-solving skills, with the ability to handle practical issues and adapt to situations with limited standardization
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook

Education (Minimal Education Needed)

• 4-year college degree
• 4 years business related work preferred

Check Out Our Benefits

Health Coverage and Perks

Excellent medical, dental, and vision insurance plans

Flexible spending accounts for health, dependent care

Short-term Disability

Long-term Disability

Group Term Life, Dependent and
Supplemental Life Insurance

Tuition Reimbursement
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Work/Life Balance

10 Paid Holidays

Paid Time Off for a balanced life
(Vacation, Sick and Personal Time)

FlexTime Available

Competitive Compensation

Competitive salary, incentive/bonus, 401(k) plan with company match,
Cash Balance, Pension Plan