Personal Lines Client Service Manager II

We are seeking a Personal Lines Account Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. This position that involves managing a book of personal lines accounts that is based in Michigan.

• Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc.
• Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
• Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience.
• Fostering a culture of performance and continuous improvement.
• Delivers consistent, high quality client service as defined by AJG operational standards and practices.
• Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage.
• Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs.
• Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
• Leverages systems, services and resources to execute work in an effective and efficient manner.
• Comfortably engages others in a consultative business oriented discussion.
• Basic understanding of professional and industry standards/practices.
• Ability to learn and adapt to new systems, processes and skills quickly.
• Effectively manages/balances multiple and sometimes competing priorities.

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred.

Behaviors: Works effectively in a team environment. Consistently delivers high quality work in a timely manner. Builds rapport quickly with external clients. Effectively balances a strong client focus with maximizing operational efficiency. Quickly determines critical issues, detail oriented. Solves problems quickly and focus solutions on the root cause.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)