Travel and Transportation Contractor [210903]

Join a pioneering technology company at the forefront of innovation, dedicated to shaping the future of transportation. Our mission is to create groundbreaking solutions that redefine how the world moves, and we’re looking for passionate individuals to help us achieve it.

We are seeking an experienced Corporate Travel, Corporate Card & Expense Administrator to help manage, enforce, and optimize our travel, expense, and commuter programs. In this role, you will support employees and leadership with travel processes, travel technology, expense support, corporate card administration, commuter benefits, reporting, and policy compliance. This is a highly cross-functional position that partners closely with Finance, Accounting, internal stakeholders, and external travel and transportation vendors.

What You’ll Do:

• Manage, enforce, and continuously improve the company’s travel, expense, and commuter programs.
• Serve as a key point of contact for employees and leadership regarding travel policies, reservations, expense processes, and commuter program support.
• Support employees with travel reservations and travel-related questions as needed.
• Administer and troubleshoot within the travel management company platform and online booking tool, including configuration, policy updates, employee access, and issue resolution.
• Maintain and enhance the internal travel portal/intranet page to ensure travel resources, policies, and process documentation are current and easy to navigate.
• Leverage AI tools to streamline work processes, improve communication, and increase efficiency within the travel and expense function.
• Develop, document, and communicate internal travel processes for both the travel team and employees.
• Manage employee travel perks, including air club passes, status matches, elite status, upgrades, and employee upgrade requests in accordance with company policy.
• Recommend improvements to travel policies, processes, and procedures based on employee needs, reporting, and operational trends.
• Develop and conduct employee training on travel policies, booking processes, and expense procedures.
• Analyze travel reporting and spend data to identify savings opportunities and support vendor discussions as needed.
• Support traveler duty of care communications, including notifying employees of restrictions, potential risks, or travel advisories for their destinations.
• Partner with Finance and Accounting to support expense reimbursement processes and corporate card programs.
• Assist with internal meetings and events, including coordinating group room blocks, meeting spaces, approvals, virtual travel cards, and Uber vouchers.
• Collaborate with travel partners across air, hotel, car rental, and related services; participate in travel fairs or related functions as needed.
• Encourage, track, and report on sustainability initiatives within the travel and transportation programs.
• Manage the company’s transportation and commuter benefits program, including shuttles, valet parking, Caltrain, Uber, vanpool, and other public transportation options.
• Work with internal stakeholders and external vendors to adjust shuttle schedules, valet needs, and other transportation services based on company needs.
• Analyze transportation data to identify opportunities to improve service, reduce spend, and increase program efficiency.
• Track and report on purchase order spend for travel vendors.

Must-Have Qualifications:

• 8-10 years of experience in a similar role administering a corporate travel program.
• Experience with T&E platforms; Navan/TripActions experience is strongly preferred.
• Experience supporting or administering corporate card and expense programs.
• Strong understanding of online booking tools, travel management companies, travel policy administration, and employee travel support.
• Understanding of complex airline fare class structures and NDC content.
• Knowledge of airline upgrade processes, status tiers, and elite benefits, especially United Airlines.
• Knowledge of rental car elite programs and booking policies.
• Familiarity with major hotel loyalty programs, including Hilton Honors, Marriott Bonvoy, and IHG.
• Advanced Microsoft Excel skills for data analysis, reporting, and spend tracking.
• Strong written and verbal communication skills with the ability to explain policies and processes clearly.
• Ability to manage multiple priorities under pressure in a fast-paced environment.
• Collaborative and assertive working style with the ability to partner cross-functionally across Finance, Accounting, employees, leaders, and external vendors.

Nice-to-Have Qualifications:

• GBTA certification or other professional travel industry certification.
• Experience supporting commuter, shuttle, parking, or employee transportation programs.
• Experience participating in vendor meetings or travel-related events.
• Experience building or maintaining travel intranet content, knowledge bases, or employee-facing policy resources.

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