Call Center Operator

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Closing Date:

10/31/2026

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

OPS | Campus Ops EO Hospital Operators

Department's Website:

Summary of Job Duties:

*Must be able to work a rotating schedule of days, nights, occasional midnights, weekends, and Holidays*

*This position is considered Campus Critical staffing*

The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide the community with access and directions to all areas of UAMS.

Qualifications:

High school diploma/GED plus two (2) years of customer service and administrative experience required.

Knowledge, Skills & Abilities:

• Excellent customer service skills.
• Excellent verbal communication skills
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers
• Ability to follow oral instructions, read, and write.

Preferred Qualifications: 

• Call center experience.
• Knowledge of basic medical terminology.

Responsibilities:

• Answer and process a high volume of incoming calls, provide courteous and professional assistance, and accurately connect patients, visitors, physicians, and staff to appropriate departments or individuals.
• Operate the Mitel telephone system, manage local, long-distance, and international calls, and coordinate hospital-wide overhead announcements.
• Provide after-hours answering services for UAMS clinics and physicians, document patient messages, page on-call providers, and connect physicians with patients as needed.
• Locate physicians and on-call personnel, maintain accurate on-call schedules, and communicate scheduling updates during evenings, weekends, and holidays.
• Access Epic to verify appointment information, assist with appointment reminder inquiries, provide clinic locations and directions, and connect patients with appropriate scheduling departments.
• Assist pharmacies, home health agencies, and other healthcare providers by facilitating communication with physicians regarding prescriptions, medication refills, and medical orders.
• Serve as a central communication point for campus emergencies, activate emergency codes and RAVE notifications, contact emergency responders, and coordinate critical communications.
• Document caller concerns, report service issues and equipment malfunctions, and communicate unusual incidents to departmental leadership.
• Maintain accurate telephone directories and records, perform clerical duties, and protect patient information in accordance with confidentiality and security policies.
• Provide critical communication coverage during inclement weather, manage calls for delayed clinic openings, and support continuous campus operations as essential personnel.
• Perform other duties as assigned.

Qualifications Equivalencies:

Additional Information:

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

None

Special Instructions to Applicants:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Feeling, Hearing, Sitting, Talking

Frequent Physical Activity:

N/A

Occasional Physical Activity:

Crawling, Crouching, Kneeling, Reaching, Standing, Stooping, Walking

Benefits Eligible:

Yes