Full job description
Hands-on AR & Collections Team Lead needed for a global consumer services company in Woodland Hills, CA. Lead staff on AR/refund processes, provide training, manage assignments, and ensure timely reporting while driving accuracy and service excellence.
This Jobot Job is hosted by: Ray Madden
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Salary: $70,000 - $85,000 per year
A bit about us:
We are a global consumer services company supporting high-volume transactions and complex reporting needs. Our teams ensure financial accuracy, customer satisfaction, and strong operational support across international markets.
Why join us?
Lead a dynamic team in a global consumer services company.
Hands-on role with multi-entity AR operations and chargeback resolution.
Opportunity for professional growth in a fast-paced, customer-focused environment.
Job Details
Overview
A global consumer services company is seeking an Accounting Operations Team Lead to oversee staff handling balance due and refund processes. This is a hands-on supervisory role that combines staff training, assignment management, process improvement, and detailed reporting. The Team Lead will coach and cross-train a small team, ensure deadlines are met, and work closely with management to enhance accuracy, efficiency, and customer satisfaction.
Key Responsibilities
Supervise and coach staff; establish training timelines, deliver one-on-one guidance, and conduct refresher sessions to close skill gaps.
Monitor and distribute daily/weekly assignments, ensuring quotas are met and aged items are resolved promptly.
Analyze and report on assignment volumes, error trends, and staff development progress to management.
Review and update procedures, ensuring accuracy and compliance while identifying process improvements.
Collaborate across departments (Customer Service, Reservations, Sales, etc.) to resolve account and booking-related issues in a timely manner.
Handle ad hoc projects related to refunds and receivables, including research and reconciliation of complex cases.
Maintain detailed documentation, reporting, and communication to support transparency and continuous improvement.
Requirements
3–4 years’ experience in accounting, AR/AP, or operations in a corporate/professional setting.
Proven ability to supervise, train, and coach staff.
Strong customer service orientation, with excellent phone and email communication skills.
Intermediate Excel skills (formulas, pivot tables) and comfort with large data sets.
Strong problem-solving skills and ability to follow structured procedures while adapting to new scenarios.
Solid math skills and attention to detail.
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