Technical Support Specialist

@ Kitware

Technical Support Specialist

Posted 2 months ago

This job is still taking applications, but it's been up a while.

About the job

Kitware is a research-driven software solutions provider focused on advancing science, healthcare, security, and infrastructure. This role supports diverse projects, requiring security clearance, and offers a collaborative, employee-focused environment with excellent benefits.

Requirements

Experience with Windows and Linux
Knowledge of wired/wireless networks
Strong problem-solving skills
Excellent communication skills
Ability to lift 25-50 pounds

Qualifications

Bachelor's or associate's in IT
2-3 years relevant experience
Willingness to obtain Security+
U.S
citizenship and security clearance

Full job description

As a Technical Support Specialist at Kitware, you will play a vital role on the Systems Administration team, working closely with teammates in maintaining critical infrastructure used by Kitware's research and development engineers and support staff across a diverse range of projects.

In This Position You Will:

Provide support for end-user hardware and software including Windows, Linux, and macOS
Install, configure, and update software in accordance with policies and security requirements
Manage user accounts including account creation, modification, and deactivation
Support regulated and customer-sponsored computing environments, including environments subject to security clearance, as needed
Handle support requests submitted via the helpdesk system
Maintain hardware inventory, including ordering of equipment
Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls
Advise on future hardware and software needs
Other related support duties as necessary

Required Qualifications:

Due to contractual requirements, U.S. citizenship is required, along with the willingness and ability to obtain, use, and maintain a TS/SCI security clearance with the ability to obtain a CI polygraph
Bachelor's or associate's degree in an IT-related field, with 2 to 3 years of relevant experience, or equivalent amount of education and experience
Security+ or willingness to successfully obtain required certifications
Experience with MS Windows and Linux
Experience with wired and wireless networks
Strong analytical and problem-solving skills
Strong written and oral communication skills
The ability to lift 25-50 pounds

Company Description:

Kitware is a research and development software solutions provider with a mission to advance science, make a positive impact, and share our results all within a collaborative, employee-focused work environment that is friendly, fair, and flexible. Our work is improving healthcare outcomes, increasing national security, and advancing our national computing infrastructure. Our customers and collaborators include top universities from around the world, government organizations, national research labs, medical device manufacturers, car manufacturers, financial institutions, and many others.

Kitware is proud to be 100% employee-owned, and Great Place to Work-Certified™.

Additional Information:

Our team members enjoy a small company environment, flexibility in work assignments, and high levels of independence and responsibility. Besides a great work environment, our comprehensive benefits package includes a competitive compensation plan, tuition reimbursement program, flexible working hours, six weeks paid time off, 401(k), health insurance, life insurance, short- and long-term disability insurance, bonus plan, and free coffee, drinks, and snacks.

For more information on our benefit offerings please visit: https://www.kitware.com/careers/.

Kitware actively subscribes to a policy of equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, protected veteran status, uniformed service member status, or any other characteristics protected by applicable law.

Any unsolicited resume sent to Kitware, including to Kitware's mailing addresses, fax machines or email addresses, whether directly to Kitware employees or to Kitware's applicant tracking system, will be considered Kitware property. Kitware will not pay a fee for any placement resulting from the receipt of an unsolicited resume, and will consider any candidate submitted by a recruitment agency without a fully executed contract with Kitware to have been referred free of any charges or fees.

If you need assistance with applying or interviewing for a role due to a disability or special need, please reach out directly to our HR team at hr@kitware.com at any time during the hiring process.

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