Chick-fil-A - FOH Line

Position: Chick-fil-A Front of House Team Member

Job Summary:

• The Chick-fil-A Front of House Team Member is responsible for providing exceptional customer service while ensuring accurate order taking, food presentation, and a welcoming dining experience. This role serves as the face of the Chick-fil-A operation and plays a key role in delivering fast, friendly, and efficient service to students, faculty, staff, and guests.

Key Responsibilities:

• Greet customers in a friendly and professional manner.
• Take food and beverage orders accurately and efficiently.
• Operate the point-of-sale (POS) system and process transactions.
• Assemble and package orders according to Chick-fil-A standards.
• Maintain knowledge of menu items and answer customer questions.
• Ensure dining, counter, beverage, and condiment areas remain clean and stocked.
• Deliver outstanding customer service and resolve guest concerns professionally.
• Assist with opening, closing, and daily operational tasks.
• Follow all food safety, sanitation, and workplace safety standards.
• Work collaboratively with kitchen and front-of-house team members to ensure smooth operations.

Required Qualifications:

• Minimum 6 months of customer service, cashier, or food service experience required.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Positive attitude with a commitment to exceptional guest service.
• Reliable attendance and punctuality.
• Ability to follow written and verbal instructions.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Frequent bending, reaching, and repetitive motions.
• Ability to work in a fast-paced restaurant environment.

***General Requirements***

General responsibilities when working a Cook job assignment can include:

• Cook food items according to recipes and food production standards
• Ensure food is safely prepared and at the proper temperature for consumption
• Keep cooking station clean and orderly during shift
• Comply with all sanitation and safety standards to ensure a safe work environment
• Safely use and operate cooking appliances and utensils
• Provide friendly and helpful customer service for guests as needed
• Assist in ordering and receiving food products for the kitchen as needed
• Work in a busy environment and standing for long periods of time