Senior Representative - Patient Account Collect

@ 70 HonorHealth Support Services
70 HonorHealth Support Services70honorhealthsupportservices.com

Senior Representative - Patient Account Collect

Phoenix, AZ
Posted 6 days ago

About the job

HonorHealth, a nonprofit healthcare provider in Arizona, values warmth, kindness, and professional expertise. This role focuses on patient account collection, reconciliation, and process improvement within our Patient Financial Services department at Deer Valley.

Requirements

  • 18 months patient accounts experience
  • 18 months billing or collections
  • High School Diploma or GED
  • Ability to interpret payer contracts
  • Customer service skills

Qualifications

  • Post high school education preferred
  • Experience with Medicare/Commercial billing
  • Knowledge of regulatory billing requirements
  • Strong problem-solving skills
  • Teamwork oriented

Full job description

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category:

Billing and Revenue Cycle

Shift:

Day

Department:

Patient Financial Services



Work Hours are 6:00 am-2:30 pm or 7:00 am-3:30 pm




Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:



JOB SUMMARY

This position performs collecting, reconciliation, credit balance resolution, research, correspondence and independent problem solving. Reconciles complex, multi-payment accounts. Submits appeal letters on underpaid claims as directed. Interprets payer contracts to determine if payment and PCON adjustment is accurate. Reviews EOB's for denials, along with posting corrected adjustments in order to balance accounts. Identifies needs for process improvements and creating/enhancing processes in the PFS department. Promotes positive teamwork within department and among employees. Works with all hospital departments for proper coding and billing procedures. Follows all departmental, hospital, and regulatory policies and procedures, including HIPAA requirements. Utilizes top customer service skills with all customers: patients, government agencies, commercial insurances, other hospital departments, physicians' offices and attorneys' offices.

ESSENTIAL FUNCTIONS
  • Reconciles accounts on a daily basis to determine underpayment, overpayment or contractual adjustment correction. Utilizes technical ability and understanding of applicable insurance contracts and regulations.
  • Maintains current knowledge of regulatory billing requirements for specified payors. Attends in-services/continued education
  • Interprets data processing reports and applies the information as needed for daily departmental productivity.
  • Trains other staff members on reconciliation techniques and other aspects of the position.

EDUCATION
  • High School Diploma or GED Required
  • Other / Certificate Post high school education, to include, but not limited to accounting courses or medical business office certificate program Preferred
EXPERIENCE
  • Other 18 months patient accounts experience Required
  • Other 18 months billing, collection or Medicare/Commercial billings Required
  • 5 years Billing or collections Preferred
LICENSES AND CERTIFICATIONS



We're all in for your career.

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