About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Senior Tech Specialist, Applications & Platforms
Primary Skills
- Sr. Manager ServiceNow, CMDB, ITAM
Specialization
- SNOW Consulting: Associate Engineer, Applications & Platforms
Job requirements
Sr. Manager ServiceNow CMDB & ITAM Asset Governance
Location: Bridgewater, NJ
Work Type: 5 days onsite per week
Organization's Configuration Management Database (CMDB), IT Asset Management (ITAM), and ServiceNow governance initiatives. This role is responsible for defining strategy, establishing governance, improving data quality, implementing industry best practices, and driving continuous service improvement across ITSM, ITAM, ITOM, and enterprise technology domains
CMDB Strategy & Governance
- Define and execute the enterprise CMDB roadmap.
- Establish CMDB governance framework, policies, standards, and operating procedures.
- Ensure CMDB supports Incident, Problem, Change, Asset Management, Security, and Compliance processes.
- Drive CMDB maturity improvements aligned with industry best practices.
- Lead Configuration Management governance meetings.
- Define Service, Application, and Configuration Item (CI) standards.
- Own CI lifecycle management from onboarding through retirement.
IT Asset Management (ITAM)
- Own enterprise Hardware Asset Management (HAM) lifecycle.
- Define governance for asset procurement, receiving, deployment, support, refresh, reuse, and retirement.
- Establish lifecycle controls for desktops, laptops, servers, mobile devices, network equipment, and peripherals.
- Drive software asset governance alongside SAM teams.
- Improve asset accuracy through automation and integrations.
- Ensure software license compliance.
- Manage vendor audits and asset reconciliation activities.
ServiceNow Platform Leadership
- Lead ServiceNow CMDB, HAM Pro, Discovery, Service Mapping, and ITSM initiatives.
- Define platform standards and implementation best practices.
- Drive adoption of Out-of-the-Box capabilities.
- Build and review solution designs and architecture.
- Partner with development teams.
- Lead platform upgrades and feature adoption.
Discovery & Automation
- Work with CI class owners to resolve Discovery errors across compute, network, application, and cloud resources.
- Recommend defined ownership and accountability for CI and asset data across all technology teams.
Reporting & Compliance
- Produce CMDB health reports, asset compliance dashboards, and lifecycle analytics for IT leadership and audit stakeholders.
- Ensure CMDB and asset data supports GxP, audit, and regulatory requirements consistent with Legend Biotech's quality standards.
- Support governance and audit reporting for hardware asset ownership, managed-by accountability, and support-group assignments.
- Institutionalize strong data governance across Discovery, Intune, and manual inputs to ensure consistency and integrity.
- Familiarity with Azure Logic Apps, Azure SQL, and hybrid integration architectures.
- Knowledge of Workday–ServiceNow integration patterns (JML, HR lifecycle events).
Know what it’s like to work and grow at Brillio: Click here