Analyst, AAdvantage Co-Brand Partnerships

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is under the AAdvantage Cobrand Team within the Commercial organization
• Responsible for important customer service projects designed to drive engagement and growth for the Citi Cobrand portfolio
• This involves working collaborating with departments at American, Citi, as well as with external partners

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Manage Customer Escalations: Investigate and resolve customer issues related to AAdvantage® credit card accounts, servicing, and cardmember benefits by partnering with ACS, bank customer service teams, and internal stakeholders.
• Identify and Improve Customer Pain Points: Conduct call listening sessions, analyze trends, and recommend solutions to improve the customer experience and reduce recurring issues.
• Monitor escalation trends and benefit delivery issues and prepare reporting for leaders.Supports the growth and profitability of American Airlines portfolio of Citi / AAdvantage Co-brand credit cards products
• Engages in day-to-day relationships with Citi, vendors and internal partners
• Manages marketing campaign assets across direct channels by partnering closely with Citi and American Airlines stakeholders, while overseeing approvals and marketing reviews for all related materials.
• With internal and external partners, identifies, builds support for, and executes innovative solutions to increase acquisition rates and/or employee engagement in co-brand program
• Supports project management, prioritization and timelines of various digital enhancements and marketing campaigns
• Tracks and analyzes participation and initiative performance data against key success metrics and prepares performance reports
• Some travel required, up to 20%

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in marketing or related field, or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• Some experience in a marketing role

Skills, Licenses & Certifications

• Ability to be an innovative problem solver
• Ability to be a self-starter who can recognize opportunities for innovation and creativity
• Skills in organization, consensus building and creative problem solving skills with attention to detail
• Strong interpersonal, communication, and relationship management skills
• Ability to demonstrate analytical skills
• Ability to execute multiple projects concurrently
• Knowledge of Excel, Word, and PowerPoint

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.