Customer Service Representative

@ Maximus
Maximusmaximus.com

Customer Service Representative

Sun City Center, FL
Posted 1 day ago

About the job

Maximus supports government programs by delivering citizen support through calls, emails, and chats. The role focuses on providing accurate info, ensuring compliance, and enhancing public-service initiatives in a mission-driven environment.

Requirements

  • Excellent communication skills
  • Prior customer service experience
  • Ability to handle multiple channels
  • Detail-oriented and organized

Qualifications

  • High school diploma or equivalent
  • Strong interpersonal skills
  • Comfortable with technology
  • Team player and adaptable

Full job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.
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