Guest Arrivals Ambassador
@ Aquatica OrlandoGuest Arrivals Ambassador
About the job
SeaWorld Parks & Entertainment offers entertainment and attractions; this role focuses on guest interaction, traffic flow, and ensuring a positive experience for visitors at our water park.
Requirements
- At least 18 years old
- Strong English communication
- Ability to stand entire shift
- Push/pull up to 40 pounds
- Ability to work indoors/outdoors
Qualifications
- Guest service experience preferred
- Bilingual skills (Portuguese a plus)
- Basic math skills
Full job description
Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, wed love to have you join our team!
What you get to do:
As a Guest Arrival Ambassador, you’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help create positive, lasting memories for our guests. You will:
Greet and interact with guests through their arrival and departure
Answer questions and resolve guest issues
Advise guests on show times and attraction information
Facilitate an organized guest traffic flow
Maintain cleanliness of all assigned areas
Sell admission and in-park ancillary products to upgrade our guests experience
Perform other duties as assigned
What it takes to succeed:
At least 18 years of age
Strong English language communication skills
Ability to maintain composure in stressful situations
Excellent multi-tasking abilities
Ability to train on and properly use protective equipment
Ability to stand for entire shift
Ability to push/pull up to 40 pounds
Ability to accurately handle cash and learn/use point of sale system
Ability to work indoors and outdoors in all weather conditions
Previous guest service experience preferred
Bilingual skills (Portuguese a plus)
Basic math skills desired
AttractionShare Program: Enjoy complimentary and discounted admission to SeaWorld Orlando, Aquatica, Busch Gardens Tampa, Adventure Island, and other participating premier Florida attractions for you and up to three guests through our reciprocal AttractionShare benefit.
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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