Senior Field Engineer

@ Ambi Robotics
Ambi Roboticsambirobotics.com

Senior Field Engineer

Posted 3 months ago

This job is still taking applications, but it's been up a while.

About the job

Ambi Robotics builds AI-powered robotic systems for e-commerce logistics, operating 24/7 across the USA. The Senior Field Engineer leads technical support, manages teams, and interacts directly with customers to ensure system uptime and develop solutions.

Requirements

  • 3+ years in field engineering
  • Experience leading distributed teams
  • Warehouse automation or robotics
  • Uptime systems experience
  • Travel willingness (up to 50%)

Qualifications

  • Technical background in hardware/software
  • Robotics or mechatronics experience
  • Familiarity with Jira, Python, Linux
  • Strong problem-solving skills
  • Cross-functional team experience

Full job description

We are a well-funded startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics. 

Ambi Robotics builds and operates production AI-powered robotic systems that run 24/7 in customer environments across the USA. 

We are seeking a Senior Field Engineer who will join a strong, experienced team and a track record of solid uptime. This person must have high agency, ownership, and accountability in their work as the actions taken in this role have immediate and visible consequences.

The Senior Field Engineer will report to the Director of Field Engineering, and will manage Field Engineers positioned across the nation. The successful candidates comes from a technical background and is excited to get out into the field to meet the customer and work directly on finding solutions to problems. The ideal candidate will have 3+ years of experience in hardware and software product technical support, and has experience leading distributed technical teams.


In this role you will:

  • Manage Field Engineers distributed nationwide
  • Act as the technical expert for the Field Engineering discipline
  • Serve as the senior escalation point for an on-call team of nationwide Field Engineers and staff the on-call rotation
  • Act as the bridge between field experience and engineering development
  • Drive post-incident reviews to develop systemic improvements in our products and systems
  • Scale the Field Engineering team as our fleet grows
  • Travel to participate in installing, training, and commissioning activities in the field
  • Develop and improve tooling, diagnostics, and remote infrastructure to ensure fleet excellence

    • You are a good fit if you have:

  • 3+ years in field engineering, field operations, or technical operations, with at least 3 years leading distributed technical teams
  • Experience in warehouse automation or warehouse robotics
  • Experience with productions systems that have uptime obligations
  • Track record of operating within cross-functional team environments
  • Willingness to travel (up to 30%) to customer sites nationally
  • Background in robotics and/or mechatronics
  • Familiarity with Jira Service Management, Grafana, Python, Linux, and Command Line Interface
  • (BONUS) Experience in Customer Success

    • In addition to competitive compensation, we offer benefits such as:

  • Health, dental, and vision insurance
  • 401k with 5% matching by Ambi
  • Equity ownership
  • Unlimited PTO
  • Partial WFH
  • Free parking on site at HQ
  • Access to a full gym at HQ
  • Free lunches 2x per week

    • PLEASE NOTE:

  • All applications must be submitted online for equitable review. We do not accept or review submissions sent via email, including to individual team members or engineers. This policy ensures a fair and streamlined process for everyone. 

    • FOR RECRUITERS:

  • This position is direct-hire only; unsolicited resumes from recruiters will not be considered and may result in a fee waiver.


    • Ambi Robotics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

    Disclaimers

    Ambi Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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