Customer Service Representative
@ SagilitySagilitysagility.com
Customer Service Representative
Atlanta, GA
Posted today
About the job
Sagility hires remote Customer Service Representatives to support healthcare members, handle calls, verify info, resolve issues, and improve member experience.
Requirements
- Excellent communication skills
- Ability to handle calls
- Knowledge of healthcare benefits
- Detail-oriented
- Team collaboration
Qualifications
- High school diploma or equivalent
- Customer service experience
- Comfort with digital tools
- Ability to follow scripts
Full job description
Sagility is hiring a Work from Home Customer Service Representative to support healthcare members and patients. In this fully remote role, you’ll answer inbound calls, verify member information, explain benefits, resolve billing and claims issues, and document all interactions accurately in our systems. You’ll follow HIPAA and quality guidelines while using scripts, knowledge bases, and digital tools to research and resolve concerns. Collaborating with your team and leadership, you’ll identify trends, escalate complex issues, and contribute to continuous improvement of the member experience in a fast-paced, mission-driven environment.
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