PagerDuty Engineer

We are seeking an experienced PagerDuty Engineer with 8–10 years of experience in incident management, alert orchestration, monitoring integrations, and PagerDuty platform administration. The ideal candidate will have strong hands-on expertise configuring PagerDuty services, escalation policies, event rules, on-call schedules, alert routing, and integrations with enterprise monitoring and ITSM platforms.

Key Responsibilities

• Own end-to-end PagerDuty platform configuration, including services, escalation policies, on-call schedules, notification profiles, event rules, and integrations.
• Design and implement alert urgency, routing, and escalation models based on business criticality.
• Configure time-based routing to prevent non-critical alerts from triggering unnecessary after-hours pages.
• Implement intelligent alert grouping, deduplication, suppression, and event orchestration.
• Drive alert-noise reduction across monitoring and infrastructure platforms.
• Configure event rules for suppression, priority downgrades, deduplication, and alert consolidation.
• Implement flap detection and consolidation for repetitive CI/service alerts.
• Configure maintenance-window integrations for automated alert suppression during planned changes.
• Maintain transparency, reporting, and governance around suppressed alerts.
• Design and manage on-call schedules, including follow-the-sun coverage and rotation policies.
• Audit and optimize alert routing to ensure incidents reach the appropriate first responder.
• Develop and maintain an incident runbook library with diagnostic and remediation procedures.
• Manage integrations with APM, infrastructure, cloud, scheduler, webhook, and other monitoring platforms.
• Collaborate with monitoring SMEs supporting tools such as Dynatrace and SevOne.
• Manage PagerDuty–ServiceNow integration, including incident creation, updates, and lifecycle synchronization.
• Troubleshoot alerting and integration issues and perform root-cause analysis.

Required Skills

• 8–10 years of relevant experience in PagerDuty, incident management, monitoring, or SRE/operations engineering.
• Strong hands-on experience with PagerDuty administration and configuration.
• Expertise in:
  • Services and escalation policies
  • On-call schedules
  • Event rules and event orchestration
  • Alert routing and urgency
  • Alert suppression and deduplication
  • Alert grouping and noise reduction
  • Maintenance windows
  • Incident management and runbooks
• Experience integrating PagerDuty with ServiceNow.
• Experience with monitoring/APM platforms such as Dynatrace, SevOne, or similar tools.
• Strong understanding of webhooks, APIs, integrations, and event pipelines.
• Excellent troubleshooting and incident-management skills.
• Strong communication and collaboration skills.