Customer Service Rep

Company Name: R S Andrews of Tidewater Heating, Cooling Overview:

Pay: $18.00 per hour
Schedule: 40 hours per week plus rotating weekends (additional HPW) - Monday-Friday shift (scheduled between 7 AM to 8 PM)
Full-time, year-round work

RS Andrews, in partnership with American Residential Services, is part of the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

What We Offer:

• Weekly pay via direct deposit

• Paid training and onboarding

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Clean office environment with strong team culture

• Career growth opportunities within a national network

Responsibilities:

Deliver exceptional customer service through inbound and outbound calls. You’ll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office — it is not remote.

Qualifications:

What You Need:

• Prior experience in a customer service or call center environment

• Proficiency with Microsoft Office and computer-based systems

• Ability to handle multi-line phones with accuracy and composure

• Must report daily to the office (no remote work available)

• Weekend and shift flexibility may be required

• Must be able to pass background check and drug screening

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Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.