Senior Manager of Managed Accounts

Role Summary:  

Customer Solutions Core Region is seeking a Senior Manager of Managed Accounts to lead growth for Construction Industries managed accounts across North America. This senior leadership role is responsible for strengthening long-term customer partnerships, driving profitable revenue growth, and delivering integrated, customer-centric solutions across segments.  

Leading a team of 10–15 experienced Account Managers across the U.S. and Canada, this leader will play a key role in advancing commercial strategy, empowering cross-functional decision-making, and delivering measurable value for customers, dealers, and Caterpillar.  

What You Will Do (Job Duties):  

• Identify customer needs, business challenges, and growth opportunities; develop holistic enterprise solutions that deliver measurable value.  

• Build and sustain strategic, trust-based relationships with key customer, dealer, and Caterpillar stakeholders.  

• Partner with dealers and internal teams to expand market opportunities, strengthen account plans, and deliver integrated solutions across segments.  

• Make customer-focused decisions that balance responsiveness, risk, and business priorities while ensuring a seamless customer experience.  

What You Will Have (Core Skills):   

• Value Selling: Builds trusted customer partnerships by understanding complex business needs and positioning differentiated solutions that deliver measurable value.  

• Strategic Thinking and Decision Making: Anticipates market trends, evaluates opportunities and risks, and makes informed decisions that support long-term business growth.  

• Negotiating and Influencing: Leads high-impact negotiations, influences decisions across stakeholder groups, and balances customer needs with business priorities.  

• Collaboration: Builds alignment across customers, dealers, and internal teams to solve complex challenges and deliver integrated solutions.  

• Effective Communication: Communicates clearly and credibly with diverse internal and external audiences to drive engagement, alignment, and results.  

Top Candidates Will Have:  

• Bachelor’s degree or equivalent experience.  

• 20+ years of commercial experience, including customer-facing roles, sales growth accountability, and formal leadership responsibilities.  

• Strong understanding of the construction industry, Caterpillar products, and the North American market.  

• Demonstrated financial acumen and ability to connect commercial strategy to business outcomes.  

Additional Information   

• Geographical coverage: North America, mostly US  

• The location(s) for this role is Cary, NC or Irving, TX

• Caterpillar requires 5 days per week of onsite work  

• Travel: 50%, mostly domestic  

• Relocation assistance is available within the US  

• Sponsorship and International relocation support is NOT offered