Sr. Account Director, Customer Growth

@ Coupa Software, Inc.
Coupa Software, Inc.coupasoftware,inc..com

Sr. Account Director, Customer Growth

Posted 6 days ago

About the job

Coupa provides spend management solutions using AI-driven technology. The Senior Account Director focuses on customer growth, expanding accounts, and fostering relationships to ensure client success and company growth.

Requirements

  • Strong SaaS sales background
  • Experience with account development
  • Proven multi-stakeholder engagement
  • Ability to identify client pains
  • Creative problem-solving skills

Qualifications

  • Relevant SaaS sales experience
  • Strong communication skills
  • Customer relationship focus
  • Experience in spend management is a plus

Full job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of a Sr Account Director, Customer Growth at Coupa:

As a Customer Growth Account Director at Coupa, you will directly and significantly impact our organization by driving account expansion within our existing customer base.  Your role is crucial in maintaining executive sponsorship, understanding the unique business needs of our customers, and developing comprehensive account plans and strategies. By fostering strong relationships and working closely with our Customer Value Managers (CVMs) and other customer-facing teams, you will identify, pitch, and close cross-sell opportunities to drive growth within your assigned accounts.

Your contributions will be pivotal in our continued success and market leadership. Through your expertise in account management and deep understanding of our customers' evolving requirements, you will ensure that Coupa remains a trusted partner and delivers exceptional value to our clients. By effectively expanding our customer accounts, you will contribute to our overall growth trajectory and help solidify our position as a leader in the industry. Join us in shaping the future of customer growth at Coupa and make a lasting impact on our organization's success.


What You'll Do:

  • Collaborating with customers, Customer Value Managers (CVMs), and internal teams to identify cross-sell opportunities aligned with customer business objectives
  • Developing and executing on an account development strategy to establish Coupa as the leading Total Spend Management platform
  • Creating an account penetration model that enables multi-angle access to key stakeholders within the customer organization
  • Crafting value messaging targeted towards the chief economic buyer in target accounts, aligning with their specific needs and challenges.
  • Partnering with supporting functions such as CVMs, Value Solutions Consultants, and Customer Support to enhance Coupa's brand presence in assigned accounts.

    • What You Will Bring to Coupa:

  • A strong SaaS sales background with a proven track record of developing existing Accounts and driving complex multi-stakeholder engagements
  • Domain knowledge in Spend Management would be a plus
  • The ability to identify client pains and develop unique and compelling value propositions that focus on delivering business value to the client
  • Out-of-the-box-thinking and bringing fresh ideas to replace existing solutions with Coupa ́s outstanding Spend Management solutions portfolio, including Coupa Pay and Coupa Supply Chain


    • Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

    Please be advised that inquiries or resumes from recruiters will not be accepted.

    By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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