Senior Client Manager
@ US047 Mercer (US) LLCSenior Client Manager
About the job
Marsh is a global risk, reinsurance, and consulting leader. The Senior Client Manager manages large client portfolios, builds relationships, and promotes revenue growth, supporting career development in a hybrid environment in Southfield.
Requirements
- 15+ years in consulting
- Client management experience
- Strong project management
- Financial acumen
- Excellent communication skills
Qualifications
- Experience with C-suite engagement
- Ability to build strategic relationships
- Business acumen
- Proactive problem-solving
Full job description
Company:
MarshDescription:
We are seeking a talented individual to join our Region Market Development team and manage a portfolio of large/jumbo client accounts at Marsh People & Investments. This role will be based in either our New York, Norwalk or Morristown offices.
You will play a critical role in establishing trusted advisor relationships with our Tri-State clients, working with top-tier consulting talent across Marsh's People & Investments Practices and driving revenue growth. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
- Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
- Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
- Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
- Navigate internal networks to bring together cross-LOB and Marsh teams to create tailored solutions that meet client needs.
- Collaborate with Marsh People & Investments consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.
What you need to have:
- Minimum of 15 years of experience in a consulting environment, with demonstrated success in client management.
- Strong project management, financial acumen, and communication skills.
- Ability to understand and respond to client business needs, priorities, and industry environments.
What makes you stand out:
- Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
- Proven ability to build and expand buyer hubs, enhancing strategic relationships.
- Strong business acumen and a proactive approach to problem-solving and solution architecture.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
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