Customer Success Manager, Agency

@ BrightEdge
BrightEdgebrightedge.com

Customer Success Manager, Agency

Posted 8 months ago

This job is still taking applications, but it's been up a while.

About the job

BrightEdge, founded in 2007, is a global SEO and content platform helping companies optimize content and measure results. With 400+ employees, we foster collaboration and innovation, supporting clients like Microsoft and Visa in over 80 countries.

Requirements

  • 3-4 years in digital marketing
  • Experience in SaaS or SEO
  • Strong communication skills
  • Customer success or account management

Qualifications

  • Bachelor’s Degree
  • Results-driven mindset
  • Fast-paced environment experience
  • Entrepreneurial spirit

Full job description

Shape the future of Search.


About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. 

What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. 

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. 


As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application of BrightEdge technology. As an Agency Customer Success Manager, your mission is to work with clients to drive business goals and objectives in their organic search (SEO) initiatives.


At BrightEdge, our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.

How you'll spend your time:

  • You will create a plan to execute customer goals using the BrightEdge platform and work within your portfolio’s BrightEdge accounts to achieve this value
  • You will identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
  • Prepare and execute quarterly customer success plans
  • You will add value and platform expertise to grow customer usage of BrightEdge within each account. Introduce new features and best practices
  • Develop new materials - presentations, roll-out plans, and proposals
  • Track and report on critical metrics for customer success

We're excited about you if you have:

  • Bachelor’s Degree
  • 3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
  • Experience working towards a renewals and upsell quota
  • Excellent verbal and written communication, with an entrepreneurial mind
  • Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
  • Experienced background in SaaS, digital marketing, and/or SEO required

Benefits:

  • Motivating, high-impact work that builds your career 
  • Medical, dental, and vision insurance with multiple package options 
  • 15-23 days PTO depending on tenure plus 10 paid holidays 
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 
  • Discounted gym membership and fitness benefits 
  • No or low cost therapy and professional coaching sessions through Spring Health 
  • 4-6 weeks fully paid parental leave 
  • Pet wellness and insurance plans to keep your furry family healthy 

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work. 

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