Service Technician

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

The primary responsibility of this position is to ensure that all product leaving the Distribution Center meets or exceeds the company standards for quality, comfort, appearance, and function by inspecting, repairing, adjusting or replacing defective components of our products.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Perform daily inspection of product, test and deluxe products being released for delivery to consumers, dealers or other distribution destinations.
• Steam, clean, mend upholstery, adjust, repair or replace brackets, connections, mechanisms; regulate foam, align seams or gathers to correct compression issues, replace failed or missing parts, testing operation of all mechanical, electrical and power components for proper operation. Install after-market items to include swivels, tall bases, leg extensions and air mattresses.
• Perform in-shop touch up and assembly on upholstered and casegoods products.
• Assess and disposition products returned to the Distribution Center daily. Calculate repair parts and labor costs for claims against vendors or delivery providers. Order parts or perform the needed repairs, adjustment or replacement of components to restore unit to original specifications and condition.
• Order and maintain inventory of basic supply parts required for daily use. Perform product inspections and any component replacements as require by "Quality Alerts" issued. Perform those upholstery and wood repairs requiring a higher level of skill or experience in order to meet sensitive or expectations of high profile clients.
• Provide weekly feedback to Quality team on both documented and reoccurring issues specific to the RDC.
• Document quality issues as they occur daily and communicate to the Quality Manger at the respective plant.

SCOPE & IMPACT: 

This position reduces cost of quality by increasing first time delivery completions, increases number of satisfied customers, and eliminates the need for costly repairs while also maintaining a higher percentage of inventory for sale. In addition, provides a reliable source for feedback and input to manufacturing that allows for ongoing product quality improvements.

MINIMUM REQUIREMENTS: 

• High School Diploma/GED required, or equivalent with  0-2 years of experience

PREFERRED REQUIREMENTS: 

• Journeyman certification preferred or Vocational/technical training
• Knowledge of upholstery and wood products

SUPERVISORY RESPONSIBILITIES:  none

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Nearly continuous standing, often repetitive hand motions, walking, bending stooping, kneeling, squatting, crouching, balancing and lifting over 50 lbs. Subject to noise and a variety of physical conditions such as proximity to moving parts, moving vehicles, electrical current, working on scaffolding in high places, and exposure to high heat or chemicals. Will use power tools and be exposed to lacquer and solvents.

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.