Operations Supervisor

About us

Role Purpose Statement

We are seeking an energetic, people-focused leader who thrives in a fast-paced production environment and is passionate about developing and motivating teams. The ideal candidate will lead a diverse workforce dedicated to delivering high-quality products while consistently meeting customer expectations, safety standards, and production goals.

This individual will play a highly visible role on the production floor, driving employee engagement, accountability, and operational excellence. Responsibilities include monitoring performance, coaching team members, promoting a strong culture of safety, and actively supporting company initiatives related to safety, quality, productivity, and continuous improvement. The successful candidate will be a hands-on leader who fosters teamwork, encourages open communication, and leads by example to achieve both operational and customer success.

Main Accountabilities

Supervisor Responsibility

• Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Schedule and control staff to meet labour productivity and overtime targets
• Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes in order to implement improvements
• Ensure on-time and accurate production and/or catering of all flights
• Monitor and ensure compliance with all safety regulations
• Other duties as deemed necessary

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent knowledge required
• In addition, one to three years of related work experience required
• Problem solving and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve productivity goals
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Good knowledge of Microsoft Office and Windows-based computer applications