Residential Property General Manager | Park Van Ness

@ B.F. Saul Company

Residential Property General Manager | Park Van Ness

Posted 1 week ago

About the job

The B. F. Saul Company manages luxury residential properties since 1931 in the Washington area, prioritizing high-quality customer service and operational excellence. The General Manager role oversees staff, resident relations, budgets, and market analysis to ensure property success and resident satisfaction.

Requirements

5-7 years relevant experience
Knowledge of landlord laws
Strong management skills
Experience with leasing
Proficiency in MS Office

Qualifications

High school diploma required
College degree is a plus
Certifications: CALP or CAM preferred
Fair Housing Certification
Fluent English skills

Full job description

Company Overview:

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

The General Manager will manage the operations of the community to include staff performance, resident satisfaction, financial success and to oversee renovation activity. A successful General Manager will generate income by leading the sales team, monitoring market conditions, controlling budget, attracting residents and retaining them through outstanding customer service.

DUTIES & RESPONSIBILITIES

Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
Establish and implement team goals
Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
Develop annual operating budgets/forecasts and marketing plans. Accurately create, prepare, and convey all operational and financial data to the Sr. Vice President in a timely manner.
Evaluate and recommend changes on rent/pricing strategies
Review and work with Marketing Manager to ensure all advertising is accurate and updated
Manage the on-line reputation of the property by responding to resident reviews within 24 hours. Update social media accounts daily
Analyze and evaluate monthly financial statements. Write clear and concise variance reports
Implement programs for resident retention and service request follow-ups
Introduce and monitor effective lease renewal programs
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
Manage a highly skilled on-site staff with effective recruitment, training, motivation, and development programs
Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed
Communicate effectively
Create staffing schedules and ensure they are consistent with community needs
Handle all customer complaints promptly and appropriately
Maintain a positive customer service attitude along with providing quality customer service to residents, potential residents, vendors, and co-workers
Demonstrate leadership, customer service, problem solving, decision making, multitasking, communication, and organization skills
Adhere to company Standard Operating Procedures
Lead by example
Other tasks or duties as assigned by supervisor

WHAT YOU BRING

Minimum 5-7 years of relevant job experience. Hi-rise management is preferred
Strong knowledge of Federal, State and Local Landlord Tenant laws
Strong knowledge of Fair Housing, ADA, and OSHA
High school education or equivalent is required; college degree is a plus but not a requirement
Ability to fluently read and write English, accurately perform intermediate mathematical functions, and use all on-site resident management software functions
Certified Apartment Leasing Professional (CALP) is preferred
Certified Apartment Manager (CAM) is preferred
Fair Housing Certification
Basic computer and Internet knowledge
Intermediate knowledge of Word and Excel; proficiency in Outlook
Knowledge of Yardi products is preferred
Ability to operate and understand personal computer functions and company utilized software packages
Commit to ongoing professional development and career growth

CORE COMPANY COMPETENCIES

Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.

Ethics: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.

Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.

CORE JOB COMPETENCIES

The key areas that are critical to success in this position are:

People Development: Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.

Strategic Thinking: Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.

Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

EMPLOYEE BENEFITS & PERKS

We offer our a competitive salary ($90,000 - $120,000 annually based on experience), an incentive program, tuition reimbursement, commuter benefits, PTO, a diverse and inclusive work culture, and much more.

Apply today to join our dynamic team!

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of The Residential Division's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, incentive plans and more.

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please contact corporate.resumes@bfsaul.com or 301-986-6000.

Equal Opportunity Employer/Veterans/Disabled

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