Concierge

Job Summary

A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well. The Concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or dropped off.

Job Duties and Responsibilities

Duties include but are not limited to:
ï· Welcomes guests/new customers to facility.
ï· Performs various administrative/managerial tasks in support of facility's mission.
ï· Creates a positive experience for guests by attending to needs and answering questions.
ï· Other duties as assigned.

Knowledge and Skills

ï· Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
ï· Professional communication skills (phone, interpersonal, written, verbal, etc.).
ï· Professional customer service skills.
ï· Self-motivated, proactive, detail oriented and a team player.
ï· Time management and time critical prioritization skills.

Schedule

Front Desk Floater position. Shifts are varied.

Qualifications

Education and Experience

ï· High school diploma High School Diploma or GED Required
ï· 0 – 3 years of directly related or closely related experience