Medicaid Customer Service Representative
Req number:
R7911
Employment type:
Full time
Worksite flexibility:
Onsite
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Medicaid Customer Service Representative ready to take us to the next level! If you have experience supporting Medicaid operations through process analysis, case management support and daily operational activities and are looking for your next career move, apply now.
Job Description
We are looking for a Medicaid Customer Service Representative to support Medicaid operations through process analysis, case management support, and daily operational activities to ensure efficiency and compliance. This position will be a full-time contract and onsite role in Newark, Delaware.
What You’ll Do
Learn and follow federal and state laws regulations and policies related to Medicaid and public assistance programs
Follow all organizational and state security requirements
Access computer systems to obtain verifications and case information
Retrieve Medicaid renewals and distribute work assignments to team members
Transfer cases to appropriate teams as needed
Communicate with clients and route calls appropriately
Collect and manage client documentation securely in digital formats
Index and organize verification documents within systems
Track monthly metrics and present updates to leadership
Document case management activities using eligibility systems
Attend team meetings and one on ones to stay informed on process updates
Perform additional case management and operational support duties as needed
What You’ll Need
Required:
High school diploma or equivalent
One year of data entry experience
One year of customer service experience
Proficiency with Microsoft Team's and Excel
Strong attention to detail and organizational skills
Ability to analyze financial calculations
Strong problem solving skills
Strong written and verbal communication skills
Fluent in English
Ability to work independently and in a team oriented environment
Reliable transportation and ability to report onsite consistently
Ability to work a Saturday when needed
Ability to work fully onsite
Preferred:
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
EEO Statement
It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
$20 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.