Shift Lead (Key Holder)

@ Sandbox VR
Sandbox VRsandboxvr.com

Shift Lead (Key Holder)

Posted 48 months ago

This job is still taking applications, but it's been up a while.

About the job

Sandbox VR is a leader in location-based virtual reality entertainment, creating immersive adventures since 2017. We aim to bring people together through innovative VR experiences. Join us to lead shifts, maintain high standards, and enhance guest engagement in a fast-growing industry.

Requirements

  • Leadership experience in retail or hospitality
  • Team-focused and positive attitude
  • Physically able to lift up to 40 lbs
  • Weekend availability
  • Reliable and punctual

Qualifications

  • 1+ year leadership in retail/hospitality
  • Able to stand and lift for long periods
  • Comfortable with technology
  • Flexible schedule

Full job description

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

  • Create Unforgettable Guest Moments
  • Greet guests with energy and invite them into an exciting, welcoming environment
  • Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
  • Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
  • Be a Tech & Experience Expert
  • Master our proprietary tech and keep gear calibrated
  • Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
  • Communicate with management and tech support when issues arise, clearly and quickly 
  • Keep Things Running Smoothly
  • Maintain a spotless, high-energy store that meets Sandbox VR standards
  • Sanitize gear thoroughly and display materials/gift cards to brand expectations
  • Prepare iPads, body trackers, and gear before and after every session 
  • Shift Leadership & Coaching
  • Open/close the store, manage daily audits, break schedules, and labor spend
  • Run shift check-ins, coach in real time, and train new hires
  • Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

  • Egoless & Coachable: You take feedback well and pitch in wherever needed
  • Adaptable & Proactive: You’re resourceful, self-driven, and good with change
  • Team-Focused: You stay positive and celebrate group wins
  • Reliable: On time, in uniform, and ready to shine
  • Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
  • Weekend Availability: Required
  • Leadership: 1+ year in retail/hospitality leadership

Benefits:

  • Paid sick time + 401(k) match
  • Commuter benefits (transit + parking)
  • Referral bonuses + employee discounts
  • Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

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