Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position reports directly to the Director of Sites and will interact on a regular basis with other staff, clients, vendors, and external customers. This position works cooperatively with other organizational staff. This role is responsible for delivering exceptional administrative duties for the organization with minimal supervision and ensuring assigned areas run effectively. Key areas of responsibility include client relations, appointment coordination, general billing support, general housekeeping, and office administration while maintaining department and organizational standards.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work our normal business hours of 8:00am - 6:00pm CST.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Support the organization's Mission, Vision and Values
• Welcome clients, ascertain the purpose of their visit, check them in and direct them; accordingly, maintain professional boundaries and discretion with clients and staff
• Schedule client appointments, manage cancellations or rescheduling, and send appointment reminders
• Accurately enter client information into electronic medical record system, ensuring up-to-date records. Responsible for creating and maintaining efficient records management, documentation and filing systems that support organizational compliance needs
• Answer phone calls, respond to emails, and relay messages to appropriate staff members and referral partners
• Maintain accurate client records in client's medical record, ensuring all appropriate forms are completed and documented appropriately
• Handle billing processes, accept payments, and follow appropriate billing procedures in electronic medical records
• Verify insurance coverage and ensure proper data is collected to ensure payment processing
• Ensure all activities comply with legal, professional, and ethical standards
• Ensure the security of the electronic medical record by following protocols and maintaining confidentiality
• Keep the reception area tidy and stocked with necessary supplies, manage the waiting area throughout the week. Maintain clean and presentable spaces within the clinic, including light housekeeping and stocking
• Perform clerical duties including copying, scanning, mailing, filing and transport as needed
• Assist with administrative projects and support various departments as needed
• Coordinate with site directors and leaders to ensure communication of facilities issues and needs
• Screen sensitive and confidential items that can be routinely handled and prepare appropriate responses or direct to appropriate party based on clinic protocols
• Abide by Health Insurance Portability and Accountability Act (HIPAA) guidelines associated with client privacy and documentation requests
• Attend all required and assigned meetings and training, being punctual for work and meetings, and other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 2+ years of experience working in a front service desk or administrative assistant role
• 1+ years of experience using a computer and standard business and other work-related software with minimal instruction
• Basic level of proficiency with Microsoft products (Word, Excel, PowerPoint etc.)
• Ability to work our normal business hours of 8:00am - 6:00pm CST
• Access to reliable transportation
• Must be 18 years of age OR older

Preferred Qualifications:

• Experience with scheduling
• Experience reading and interpreting information with the ability to share with others as needed
• Experience effectively presenting information and responding to questions from internal and external customers which include staff, managers and clients
• Experience independently working and prioritizing with the ability to collaborate with others
• Experience effectively presenting information and responding to questions from internal and external customers which include staff, managers and clients
• Experience in a patient facing setting
• Prior experience working in the field of mental health or health care
• 1+ years of experience reading and understanding common terminology of the mental health field
• 1+ years of experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information

Soft Skills:

• Clear and concise written, verbal and interpersonal communication skills that produce desired results
• Active listening, decision-making and customer service capabilities
• Ability to learn and apply newly acquired skills, knowledge, and feedback while recognizing the need to adapt based on presented work situations. Ability to consolidate feedback to enhance individual job performance and make recommendations to the organization
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Capable of demonstrating an understanding of and being sensitive to serving a culturally diverse population
• Ability to maintain confidentiality and comply with professional ethics and standards of practice
• Excellent time management, organizational and administrative skills with the ability to manage multiple projects simultaneously

Physical and Work Environment:

• Performing the duties of this position the person is regularly required to walk, bend, crouch and successfully demonstrate the ability to write and use a computer for long periods of time
• Successful performance requires vision abilities to read charts, files, reports, and other work-related forms in both paper and electronic format
• Employees in this position may need to regularly lift at least 10 lbs. and up to 25 pounds occasionally and may need to exert themselves while performing the above-mentioned duties
• Reasonable accommodation will be made as needed to ensure staff is safe. Assistance will be provided if employee is unable to complete a task

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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