Area Program Manager

<br/><br/><p><span style="font-size: 12pt;"><strong>Job Title:</strong> Area Program Manager - IDD Services- Los Angeles </span><br style="font-size: 13.3333px;"><span style="font-size: 12pt;"><strong>Status:</strong> Full Time</span><br style="font-size: 13.3333px;"><span style="font-size: 12pt;"><strong>Location:</strong> Southern California (Based out of Chino Hills)</span><br style="font-size: 13.3333px;"><span style="font-size: 12pt;"><strong>Annual Salary:</strong> $85,000- $89,000 annually</span><br style="font-size: 13.3333px;"><br style="font-size: 13.3333px;"></p><p style="text-align: justify; line-height: normal;"><strong><span style="font-size: 12pt;">Across Redwood Family Care Network, our employees are sharing their passion to make a positive impact in the lives of others. We are looking to add talented and passionate individuals to join our Redwood Family and we invite you to explore and learn more about our career opportunities. </span></strong></p><p> </p><p style="border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><span style="text-decoration: underline;"><strong><span style="font-size: 12pt;">SUMMARY:</span></strong></span></p><p style="border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><span style="font-size: 12pt;"> </span></p><p style="margin: 0in 0in 0in 0.25in; background: white; font-size: 11pt; font-family: Arial, sans-serif;">The Area Program Manager provides operational leadership and oversight of assigned programs ensuring Redwood Family Care Network is<br>adhering to all applicable rules, regulations, policies, and laws related to service delivery. Assists the District Manager in overseeing day-to-day program operations, staffing, compliance, quality assurance, employee development, and fiscal accountability.</p><p style="margin: 0in 0in 0in 0.25in; background: white; font-size: 11pt; font-family: Arial, sans-serif;"><br>Provides direct supervision and support to Administrators and/or Program Managers to ensure quality services are delivered to individuals supported. Works collaboratively with all levels of management, agency officials, Regional<br>Centers, licensing agencies, and staff as necessary. Supports employee coaching and development through leadership guidance, training, and performance management. Acts as the District Manager's designee as assigned<br>and assists with district-wide operational initiatives.</p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><span style="font-size: 12pt;"> </span></p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><span style="font-size: 12pt;"><span style="text-decoration: underline;"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></span></span></p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"> </p><ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Provide direct supervision, coaching, and support to Administrators and/or Program Managers within the assigned geographical area.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Assist the District Manager in overseeing daily operations of assigned programs and residential homes.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Complete Regular Quality Assurance reviews through My Field Audits of individual records, documentation and MAR’s to ensure that service delivery is appropriate to meet the needs of the person served and personal goals.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Monitor staffing levels ensuring required hours and support / supervision are provided, scheduling practices, overtime utilization, and employee performance to ensure operational effectiveness.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Routinely observe service delivery on-site and monitor for demonstration of knowledge ie: ISP requirements, individual health needs, behavior management techniques, and emergency procedures.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Keep the DM informed of all critical incidents or clinical concerns.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Serve on and/or facilitate Human Rights Committee meetings as designated by the District Manager and coordinate admissions in conjunction with the placement team and District Manager.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Responsible for employee coaching, development, accountability, discipline, and employee relations in collaboration with the District Manager and Human Resources.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Conduct regular site visits and quality assurance reviews to ensure compliance with company policies and regulatory requirements.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Assist in developing, implementing, and maintaining staff training plans that outline expectations, accountability standards, and professional development opportunities.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Conduct and or Monitor Training for all staff in least restrictive techniques, behavior management, active treatment, client rights, prevention of abuse and neglect, documentation / data collection, emergency procedures and other areas as needed or required by the company.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Review and monitor facility files, documentation, and program records to ensure compliance with California Code of Regulations, Title 17, Title 22, and company standards.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Ensure all homes/programs maintain compliance with Community Care Licensing requirements, Regional Center regulations, and Redwood Family Care Network policies.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Act as agency liaison working with service providers, Regional Center representatives, Community Care Licensing, families, conservators, and other agencies as needed.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Assist with investigations, incident reviews, corrective action plans, and follow-up activities related to health, safety and compliance concerns.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Monitor General Event Reports (GERs), incident reports, client notes, and other documentation to identify trends and ensure timely resolution of concerns.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Participate in Individual Program Plan (IPP), interdisciplinary (ID), transition team meetings, and other service planning meetings as needed.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Assist the District Manager in monitoring budgets, labor costs, staffing utilization, and monthly operational expenses.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Promote a culture of safety, accountability, professionalism, and person-centered services throughout assigned programs.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">On-call as needed and provide leadership support for emergencies, staffing shortages, medical incidents, and crisis situations.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Serve as a member of the District Management Team.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Assure oversight of vehicle maintenance.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Complete timely performance management and coaching to ensure employees are productive, accountable and successful in their positions.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Hire, train, evaluate, and Monitor Administrator/Program Manager performance.<br>Conduct regular meetings with employees to share information and develop action plans.</li><li style="margin: 0in 0in 0in 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Serve as District Manager designee during absences and provide operational leadership as assigned.</li><li style="margin: 0in 0in 8pt 0px; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Perform other related duties and assignments as required.</li></ul><p style="line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif; margin: 0in 0in 8pt 0px;"> </p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><strong><span style="font-size: 12pt;"><span style="text-decoration: underline;">Knowledge, Skills and Abilities</span><br><br></span></strong></p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><strong><span style="font-size: 12pt;">Knowledge: </span></strong></p><p style="margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Services supplied in accordance with Title 17 & 22, Regional Center contracts, facility program design and Individual Program Plans; state and federal laws, Department of Social Services, Department of Developmental Services, State Council on Developmental Disabilities.</span></p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"> </p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><strong><span style="font-size: 12pt;">Skills:</span></strong></p><p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Tact and discretion in a diverse, multicultural, multi-ethnic environment; leadership skills, analytical skills, organizational skills, time management skills, interpersonal skills, independent judgment, conflict resolution, employee coaching and decision making; ability to analyze situations and adopt an effective course of action.</span></p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><strong><span style="font-size: 12pt;">Abilities:</span></strong></p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><span style="font-family: Arial, sans-serif;">Demonstrated ability working in a collaborative team environment, maintaining positive relationships; assisting in compiling and presenting narrative/statistical reports in a concise and comprehensive manner; able to communicate effectively in written and spoken English; ability to manage multiple programs and priorities simultaneously.</span></p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"> </p><p style="text-align: justify; border-image: initial; margin: 0in; font-size: 11pt; font-family: Arial, sans-serif; border: medium none currentcolor;"><strong><span style="text-decoration: underline;"><span style="font-size: 12pt;">EDUCATION AND EXPERIENCE:</span><span style="font-size: 12pt;"><br></span></span><span style="font-size: 12pt;"><br></span></strong></p><ul><li style="font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Bachelor’s degree preferred and/or equivalent experience and other special training as required by the program designs, including contract required certifications.</span></li><li style="font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">CPR/FA and, if applicable, Prevention & Support certification required.</span></li><li style="font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Maintain Applicable Administrator Licensure for all license types within the district (ARF, GH, etc.)</span></li><li style="font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Minimum of 3 years of increasing management experience and/or responsibilities</span></li><li style="font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">supervising residential programs serving adults with developmental and intellectual </span><span style="font-family: Arial, sans-serif;">disabilities.</span></li><li style="font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Experience supervising Administrators, Program Managers, or equivalent leadership </span><span style="font-family: Arial, sans-serif;">positions preferred.</span></li><li style="font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Experience with regulatory compliance, employee relations, quality assurance, and operational oversight.</span></li><li style="font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Must maintain current certifications and training.</span><div><p style="margin: 0in; font-size: 10pt; font-family: Arial, sans-serif;"> </p><p style="margin: 0in; font-size: 10pt; font-family: Arial, sans-serif;"><span style="font-size: 12pt;"><strong><span style="font-size: 12pt;"><span style="text-decoration: underline;">Physical Requirements:</span></span></strong></span></p><p style="margin: 0in; font-size: 10pt; font-family: Arial, sans-serif;"> </p><ul><li style="font-size: 10pt; font-family: Arial, sans-serif;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">This position works in an office, home and outside environment. This position frequently requires driving, keying, hearing, seeing, speaking, standing and walking.</span></li><li style="line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; font-size: 12pt;">Also required occasionally is lifting, bending, kneeling, reaching and possible use of Hoyer lift.</span></li></ul><p style="line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in; font-size: 10pt; font-family: Arial, sans-serif;"><span style="font-size: 12pt;">For more information about the Redwood Family Care Network please visit: www.redwoodfcn.com</span></p></div></li></ul><br/><br/>PandoLogic. Keywords: Admissions Manager, Location: Los Angeles, CA - 90040