Customer Quality Plant Lead - Warranty

@ Stellantis
Stellantisstellantis.com

Customer Quality Plant Lead - Warranty

Kokomo, IN
Posted today

About the job

Join us as a Customer Quality Plant Lead at Kokomo Engine Plant. Focus on warranty analysis, quality issues, and process improvements to support customer satisfaction and product quality. Be part of a team dedicated to continuous improvement and hands-on problem solving.

Requirements

  • Warranty analysis experience
  • Strong communication skills
  • Ability to investigate processes
  • Team coordination experience
  • Problem-solving skills

Qualifications

  • Bachelor's degree preferred
  • Experience in manufacturing or quality
  • On-site work capability
  • Attention to detail
  • Proactive attitude

Full job description

The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify and support early detection of actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support the Kokomo Engine Plant in Kokomo, IN.

Responsibilities include but are not limited to:

  • Lead Short Loop meetings with new claims information
  • Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management System)
  • Work with plants to investigate processes that can be associated with warranty improvements
  • Expedite part analysis for results on high priority investigations as a result of Short Loop
  • Communicate warranty and plant quality issues between Control Tower and solving teams
  • Ensure vehicle warranty is accurately documented
  • Ensure warranty claim coverage and portfolio for assigned product lines/plants
  • Involvement in new launches FEW (Field Early Warning) focus
  • Position is physically located at the Kokomo Engine Plant (100% On-Site)

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with:

    • An employer match on contributions to your 401k, Roth, and Catch-Up plans
    • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions:

    • Tuition reimbursement
    • Student loan refinancing programs
    • 18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

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