Operations Assistant

What the Operations Assistant does every day:

• Support payroll and billing operations to ensure accurate and timely processing for travelers and clients
• Maintain employee and client information across ADP, Salesforce, and other business systems
• Solve payroll questions and issues while providing outstanding customer service
• Assist with audits, reporting, compliance, and special projects that help keep the business running smoothly

You should apply if you are good at the following:

• You enjoy working with details and making sure information is accurate
• You are comfortable learning systems and technology
• You have strong customer service and communication skills
• You can manage multiple priorities and stay organized
• You enjoy solving problems and finding answers

You should seriously consider applying if any of the following applies to you:

• You are the person others come to when they need help figuring something out
• You take pride in keeping things organized and accurate
• You enjoy learning new processes and systems
• Details are your life

• Assist back-office operations including payroll, billing, legal, compliance, and audit-related activities
• Develop a thorough understanding of Anders Group business processes, systems, payroll workflows, and billing procedures
• Serve as a primary resource for payroll questions and concerns while providing exceptional customer service
• Maintain accurate employee records in ADP, including new hire setup and updates
• Audit payroll information to ensure accuracy and compliance
• Maintain payroll documentation and ensure records are complete and audit-ready
• Provide backup support for payroll and billing teams as business needs require
• Monitor billing dispute windows and provide reporting to appropriate stakeholders
• Assist with creation, maintenance, and accuracy of traveler and client records within Salesforce
• Review employee and client data to ensure consistency across systems
• Support reporting, audits, and special projects as assigned
• Maintain confidentiality and accuracy across all systems and processes
• Partner with internal departments to resolve issues and improve operational efficiency

• Experience working in staffing, healthcare staffing, payroll, billing, or operations preferred
• ADP experience preferred
• Salesforce experience preferred
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Strong customer service mindset
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office, especially Excel
• Tech savvy and quick learner
• Team player with a positive attitude